Judy Mahon Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Account Recovery:* Conduct comprehensive account performance audits* Collaborate with key stakeholders for remediation planning* Engage with account stakeholders for issue resolution* Review and remediate team structure and skillset gaps* Conduct monthly and quarterly business reviews with client leadership.Mobilise New MSP Engagements:* Participate in.

Australia

Key Accountabilities: * Reviewed BAU services, conducted gap analysis assessment, and developed action plans for remediation* Owned and managed the Weekly and Monthly governance reports for clients* Worked with client stakeholders during Major Incidents as Major Incident Manager, ensured controls around change management, and worked with various incident.

Australia

• For over 130 years, MLC has been helping the clients create the best possible future by providing wealth management expertise and access to a broad range of solutions across investments, superannuation and financial.
• Facilitate regular scrum team events for Release Automation & process uplift initiatives
• Ensure that scope and deliverables are agreed and prioritised
• Build and distribute appropriate reports/dashboard
• Assess the current process and conduct gap analysis
• Deliver Concept Brief & Proposal for the leadership team

Sydney, Australia

• Virgin Australia's Velocity Frequent Flyer program is one of Australia’s most popular airline programs, boasting 10 million members.Key Accountabilities
• Act as a gatekeeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project life cycle
• Maintain & enhance the Service Transition- Test, Change & Release Policy and Process
• Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions
• Build working relationships with Vendors, determine the efficiency of vendor Service Transition processes
• Define and deliver the end to end support model with all key stakeholders across multiple delivery organisations

Sydney, Australia

• Maintain processes and procedures to preserve environment integrity
• Assisting multiple vendors with the planning of releases
• Ensure effective decommissioning of services that are deemed `end of life` - to confirm the removal of all operational facilities and redundant equipment, while ensuring any operational dependencies are effectively.
• Prepare and chair weekly Velocity CAB Meetings
• Review of change requests, representing Change at Virgin Australia CCB on behalf of Velocity.

Parramatta, New South Wales, Australia

• Roads and Maritime Services is one of Australia's leading public sector agencies, with more than 5,500 employees and an annual budget of $5.5 billion. As part of Transport for NSW we are responsible for implementing.
• Prepare and chair weekly technical review, bi-weekly CAB and monthly vendor Change Control Forum
• Produce bi-weekly change executive summary to major stakeholders.
• Manage all IT related change to Tolling applications and infrastructure.
• Review of implementation and deployment instructions.
• Review of change requests, representing change at Transport for NSW Change Forum on behalf of Tolling Group.

North Ryde

• Downer provides Mining, Rail, Infrastructure, and Energy/Utility services predominantly across Australia and New Zealand. Downer employs 20,000 people and has been undertaking a significant Transformation program for.
• Prepare and chair twice-weekly Change forums (Technical Advisory Board & Change Advisory Board).
• Produce twice-weekly change executive summary to major stakeholders.
• Provide support and guidance for applications and project teams in relation to IT change & release management process.
• Ensure change coordination services are effective and supporting
• Maintain & enhance the IT Change & Release Management Policy and Process

Sydney, Australia

• Key Achievements
• Standardised Implementation/Test and rollback plan for 32 critical applications for scheduled release.
• Standardised Change Template for 43 key applications.
• Enhanced IT Change team site to provide more accessibility for the relevant artefacts
• Introduced single view forward scheduled change & release calendar
• Developed HPSM user manual for Downer Application team

Sydney, Australia

• Key Accountabilities -Maintain system documentation-Provide advice and training to end-users-Troubleshoot and resolve any reported problems-Provide application performance tuning-Implementation of application updates.
• Managed production environment of 346 users in AUS & 130 users in NZ
• Performed weekly base release, full shutdown monthly maintenance for 5 years.
• Standardised work instructions (Version upgrade, Dump & Load and BAU Support Manuals)

Sydney, Australia

Key Accountabilities -With Mergers and Acquisitions Team: Assist project managers to integrate acquired businesses into COINS-Data preparation-Database quality check-Integration testing and reporting-Go-Live readiness assessment

Ba, Commerce

Major in Marketing

Itil Foundation

Foundation & Practitioner, Organisational Change Management

Foundation, Agile Project Management

Diploma, Property Services

Adv.Dip, Asia Pacific Marketing