Judy Mahon Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Account Recovery:* Conduct comprehensive account performance audits* Collaborate with key stakeholders for remediation planning* Engage with account stakeholders for issue resolution* Review and remediate team structure and skillset gaps* Conduct monthly and quarterly business reviews with client leadership.Mobilise New MSP Engagements:* Participate in tender processes and contract preparation* Manage stakeholder communication and alignment* Plan and execute service handovers* Implement efficient work methods* Establish a purpose-driven operational cadence* Implement effective monitoring and control mechanisms* Document actions and facilitate lessons learned, driving continual improvement* Conduct scheduled check-ins and enable continuous improvement.People Leadership: * Lead recruitment efforts and defined job descriptions* Establish performance expectations and fair compensation* Provide mentoring and coaching for career growth* Conduct employee engagement and progress tracking* Review team structure for present and future demands.Build to Run Transition:* Ensure client production reliability through structured change governance.* Conduct risk assessments to mitigate the impact on project success.* Set clear project engagement standards for quality and handover processes.* Foster collaboration across teams for aligned business readiness and project timelines.* Oversee the creation and review of technical and handover documentation.* Lead handover workshops and support go-live and implementation planning.* Track project dependencies and manage vendor support for successful go-lives.* Assist in resource planning with a focus on vendor insights and capacity.* Advise clients on Statement of Work (SOW) and contract development.

Australia

Key Accountabilities: * Reviewed BAU services, conducted gap analysis assessment, and developed action plans for remediation* Owned and managed the Weekly and Monthly governance reports for clients* Worked with client stakeholders during Major Incidents as Major Incident Manager, ensured controls around change management, and worked with various incident resolvers to document PIRs* Improved the maturity of BAU operations – Managed tickets, distributed workflow, and oversaw day-to-day operations of the team* Analysed AWS cost consumption and wastage. Defined areas that were considered for cost optimisation, worked with the Principal and Lead in ascertaining feasibility for reduction in costs in those areas, and monitored the actions to achieve the cost reduction outcomes* Determined proactive actions based on ticket and alerting dataReported on tier-based platform Availability Management, tracked, and implemented proactive action plans or improvements* Worked closely with the Principal and Lead in deciding on proactive approaches to improve account health and developed value-added initiatives for clients.

Australia

For over 130 years, MLC has been helping the clients create the best possible future by providing wealth management expertise and access to a broad range of solutions across investments, superannuation and financial advice. Key Accountabilities: •Facilitate regular scrum team events for Release Automation & process uplift initiatives •Ensure that scope and deliverables are agreed and prioritised•Build and distribute appropriate reports/dashboard•Assess the current process and conduct gap analysis•Deliver Concept Brief & Proposal for the leadership team•Deliver Project Plan for ServiceNow integration•Conduct process discovery workshops•Provide advice and support to the Enterprise Release team in development of their operation strategy•Define and deliver the Change process model with all key stakeholders across multiple Assets (Value streams)

Sydney, Australia

Virgin Australia's Velocity Frequent Flyer program is one of Australia’s most popular airline programs, boasting 10 million members.Key Accountabilities • Act as a gatekeeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project life cycle• Maintain & enhance the Service Transition- Test, Change & Release Policy and Process • Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions• Build working relationships with Vendors, determine the efficiency of vendor Service Transition processes• Define and deliver the end to end support model with all key stakeholders across multiple delivery organisations

Sydney, Australia

• Maintain processes and procedures to preserve environment integrity • Assisting multiple vendors with the planning of releases• Ensure effective decommissioning of services that are deemed `end of life` - to confirm the removal of all operational facilities and redundant equipment, while ensuring any operational dependencies are effectively managed• Prepare and chair weekly Velocity CAB Meetings• Review of change requests, representing Change at Virgin Australia CCB on behalf of Velocity.

Parramatta, New South Wales, Australia

Roads and Maritime Services is one of Australia's leading public sector agencies, with more than 5,500 employees and an annual budget of $5.5 billion. As part of Transport for NSW we are responsible for implementing strategic and essential frontline services to the people of NSW who use roads, harbours and waterways. Key Accountabilities • Prepare and chair weekly technical review, bi-weekly CAB and monthly vendor Change Control Forum • Produce bi-weekly change executive summary to major stakeholders. • Manage all IT related change to Tolling applications and infrastructure. • Review of implementation and deployment instructions. • Review of change requests, representing change at Transport for NSW Change Forum on behalf of Tolling Group. • Assisting multiple vendors with planning of releases • Maintain processes and procedures to maintain environment integrity • Maintain & enhance the IT Change & Release Management Policy and Process • Develop & maintain process manual artefacts • Ensure all stakeholders adhere to the agreed process • Provide the escalation point for any issues and risks affecting the change & release management process • Analyse change records & implementation plan to determine any trends or apparent problems that occur and advise improvements to be undertaken Ensure operation managers provide feedback on the quality of each implemented change to assist in Post Implementation Review and Continual Service Improvement.

North Ryde

Downer provides Mining, Rail, Infrastructure, and Energy/Utility services predominantly across Australia and New Zealand. Downer employs 20,000 people and has been undertaking a significant Transformation program for the last 5 years.I am responsible for managing the IT Change capability, supporting the Transformation and 300 IT staff. Key Accountabilities • Prepare and chair twice-weekly Change forums (Technical Advisory Board & Change Advisory Board).• Produce twice-weekly change executive summary to major stakeholders.• Provide support and guidance for applications and project teams in relation to IT change & release management process.• Ensure change coordination services are effective and supporting• Maintain & enhance the IT Change & Release Management Policy and Process• Develop & maintain training & process manual artefacts • Provide on-going training on the current process• Ensure all stakeholders adhere to the agreed process• Provide the escalation point for any issues and risks affecting the change & release management process• Analyse change records & implementation plan to determine any trends or apparent problems that occur and advise improvements to be undertaken• Ensure operation managers provide feedback on the quality of each implemented change to assist in Post Implementation Review and Continual Service Improvement

Sydney, Australia

Key Achievements • Standardised Implementation/Test and rollback plan for 32 critical applications for scheduled release.• Standardised Change Template for 43 key applications.• Enhanced IT Change team site to provide more accessibility for the relevant artefacts • Introduced single view forward scheduled change & release calendar • Developed HPSM user manual for Downer Application team• Developed change process presentation pack for training purposes

Sydney, Australia

Key Accountabilities -Maintain system documentation-Provide advice and training to end-users-Troubleshoot and resolve any reported problems-Provide application performance tuning-Implementation of application updates (Include upgrades, patches, and new releases)-Testing, debugging, implementing, and documenting programs. -Develop test plans to verify logic of new or modified programs-Coordinate production deployment – Change Management-Liaise with vendor support on all issues-Daily monitoring and maintenance activitiesKey Achievements • Managed production environment of 346 users in AUS & 130 users in NZ• Performed weekly base release, full shutdown monthly maintenance for 5 years. • Standardised work instructions (Version upgrade, Dump & Load and BAU Support Manuals)

Sydney, Australia

Key Accountabilities -With Mergers and Acquisitions Team: Assist project managers to integrate acquired businesses into COINS-Data preparation-Database quality check-Integration testing and reporting-Go-Live readiness assessment

Ba, Commerce

Major in Marketing

Itil Foundation

Foundation & Practitioner, Organisational Change Management

Foundation, Agile Project Management

Diploma, Property Services

Adv.Dip, Asia Pacific Marketing