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Manage a team of Inside Sales Coordinators. Handle customer sales and sales inquiries as well as assist the owners in maximizing revenue. Work with art department to insure quality plate/printing for customers. Work with buyers of large corporations such as ADM, Darigold, Tillamook Cheese, United Dairymen of AZ, Gerber Foods, plus many others. •Primary objectives recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.•Determines customer service requirements by maintaining contact with customers; visiting operational environments; analyzing information and applications.•Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.•Developed customer service procedures, policies and standards for organization or department.