Judy Muller Email and Phone Number

• Customer Rights.• Internal Alpine Corporate and Audi SA Dealer policies and procedures.• Basic background of motor mechanics.• Service and Parts Core processes.• SAGA.• D-Net Manufacturing System.• ETKA.• BSI.• Kerrige.• Microsoft Office.• Basic finance.• Oral communication.• Interpersonal skills.• Expert SAGA knowledge.• Upholding and implementing safety and internal procedural rules and regulations. • 2-5 yrs in After-Sales role• Credit notes• Debtors • Closing off Disses• Recon and Correct short payments on accounts• Claim status analysis• Parts status analysis• Cap number report• Bookings• Minutes of meetings• Missed recall report• KPI & KPI Action and dealer on monitor reports• Close off no shows• Pre - diagnosis calls• TPI Check• Verify received invoice