Judy Berg Email & Phone Number

Lake Elmo, Mn

• Overall accountability for ongoing support of all applications and infrastructure technology. • Direct the technical call center and client facing technology support functions. Responsible for Tier 1, 2, and 3 technical support including 24x7 proactive monitoring of the technical environment to identify potential problems and eliminate impact to internal and external customers. Responsible for ITIL Incident, Change, Configuration, Knowledge and Problem Management including escalation, communication and resolution.• Built strong partnerships with business and technology teams to ensuing appropriate solutions were selected, deployed and support strategies were delivered. • Collaborated with key business leaders to improve end user experience and employee productivity.• Ensured compliance of heavily regulated processes and has successfully completed many reviews performed by internal and external governing entities.• Managed vendor relationships to drive issue resolution for day-to-day operational support.• Developed and measured key performance indicators and drove continuous improvement by delivering process and system enhancements.

Lake Elmo, Minnesota

• Accountable for delivery of technology solutions that support the present and future needs of the organization based on process and demand management best practices. • PMO responsibility for application conversion and re-platforming of entire suite of banking applications. Over 70 applications migrated to new processing platform including data conversions and technology upgrades completed in 15 months. This resulted in increased feature, function and efficiency to all business units.• Introduced annual planning, demand management and priority management disciplines by partnering with business leaders to define strategic and tactical goals• Created financial reporting and control practices to ensure adherence to project plans and budgets. • Sponsored continuous improvements in tools, processes and practices that streamline delivery efforts, financial impacts and improve quality including project risk assessment, project in a page and capacity management processes.• Met routinely with executives to communicate portfolio status, issues and risks.

Lake Elmo, Minnesota

• Managed core technology Infrastructure services including network, server, desktop, storage and related technologies delivered to operational units, corporate executives and over 100 branch locations located across a 3 state footprint.• Partnered with Executive Management, Business Management, Project Management Office, Application Development and Vendor Application Support organizations to create strategic infrastructure plans which support business and technology objectives.• Partnered with Risk Management and Information Security organization to define recovery plans and risk management governance which protected Bremer assets.• Collaborated with Enterprise Architecture to develop strategic plans for core infrastructure components, prepared business case to support investment requirements and defined standard software and hardware platforms establishing ownership responsibilities for each.• Led major program to ensure compliance with regulatory requirements including securing millions of unstructured data files, implementation of desktop local administrative controls, server/desktop/laptop operating system and application patching processes, and ensure adherence to all security objectives. Conducted regular status reporting with regulatory agency representatives successfully meeting all objectives.• Created hardware and software lifecycle maintenance process for all Infrastructure assets.• Created System Development Lifecycle (SDLC) to support Infrastructure initiatives. • Managed $6.5 million capital budget, $10 million expense budget meeting target financial objectives each year. Created and implemented the organizations first technology capital tracking process.

Lake Elmo, Minnesota

• Responsible for management of business vendor application systems including all core banking, Internet banking and ancillary software supporting retail and commercial products. • Managed significant vendor relationships including outsourced mainframe processing representing expense of $8 million. Transformed vendor management culture by inspiring and insisting on accountability, service level agreements and performance standard measurements.• Created application testing standards and managed adherence to improve quality of production implementations. Ultimately, the stability of the production environment was significantly improved.• Led negotiation of outsourced mainframe processing contracts which resulted in a 22% expense savings.• Quickly recognized as a leader within the Bremer organization as a result of my efforts to set a strong example, force issues where necessary, establish direction and allow others to deliver and through delegating and influencing.

Woodbury, Minnesota

Fortis Financial Group was acquired by Hartford Life in 2001.•Led merger and acquisition of Fortis Mutual Fund technology into Hartford Life, ensuring all aspects of merger, conversion and business development were implemented in less than 1 year. Additionally, acted as representative for negotiating software and hardware asset ownership rights between the organizations.• Established and managed the Hartford Mutual Fund technology organization responsible for supporting strategic business objectives and operations. Led the Mutual Fund technology organization of managers, analysts, developers including responsibility for $6 million outsourcing relationship. Managed staff in multiple states. Responsible for the financial integrity of the technology organization during a period of intense expense saving focus. Delivered an 18% reduction in overall technology expense.

Woodbury, Minnesota

•Acted as interim Chief Information Officer responsible for management of all Fortis Financial Group technology needs. Responsibilities included planning, support, and enhancement of existing technologies and acquisition of new business applications. Focus on increasing the return and business value of technology investments.•Responsible for e-commerce technical strategy and resulting application development. Collaboratively developed a business strategy to enable electronic presentment of strategic business functions. Additionally, responsible for creation of Information Technology strategy across all technology functions focused on differentiation, competitive advantage and growth.•Managed conversion of core annuity processing system to purchased, customized application. Project included installation of new platform, significant data conversion and integration to back office foundation systems.•Responsible for management of annuity, mutual fund and life insurance business systems. Translated business strategies to technology solutions, identifying opportunities to enhance effectiveness. Accountable for delivering quality products on-time and within established budget. Trusted adviser within the organization and sought for council on difficult project and administrative issues.•Managed Request for Information and Request for Proposal for core life insurance processing system. Additionally, managed staff and co-led project to install new application, data conversion and integration.

Greater Minneapolis-St. Paul Area

Project lead, business analyst, systems analyst, developer.