Program Manager, National Partnerships
Current-Cultivate strong relationships with partners from city government, chambers, non-profits and other large organizations to foster productive partnerships, ensuring alignment with customer goals and objectives.-Analyze program assessments and evaluations to understand partner needs and identify challenges that should be addressed to ensure optimal program functionality.-Coordinate and manage collaboration with partners to facilitate the development of program strategy for recruitment, launch, effective program delivery and program metrics reporting.-Maintain a 95% client retention rate over six consecutive quarters through proactive relationship management and strategic account support.-Lead cross-team collaboration with internal teams such as Research and Development and Marketing to analyze customer data, identify trends, and develop strategies to enhance customer satisfaction and retention.-Lead the organization in creating processes and systems using Asana and Salesforce to increase the efficiency of workflows and cross-team communication and collaboration.