Director Curriculum Design, Enterprise Learning
Parsippany, Nj
•Created innovative learning and development portfolio management tool and process. Analyzed business needs and requirements to develop and implement a project initiation, tracking, and prioritization process. Increased team utilization by 12% in 1st 12 months, resulting in $350K savings.•Produced standard project management processes utilizing Project Management Institute principles. Results included creation of project and risk management templates, RACI chart, dashboard tools and set the standards for the department. Project Manager productivity increased by 15%.•Developed requirements, interviewed vendors, selected and implemented Learning Management System for HR and Payroll BPO start-up business.•Designed department infrastructure, acquired talent, trained, and mentored 14 team members to support training development and delivery from proof-of-concept through rollout of each business offering. Improved speed to competency and time to market.•Headed creation of innovative learning roadmap, ensured Services leadership was up to date on all accomplishments and future projects, enabling leadership to adjust focus to meet business results.•Implemented processes to capture, track, and evaluate professional development courses for clients, increasing client utilization by 25%, and improving both client experience and retention.•Directed start-up processes, new products / product acquisition, and business model redesign projects. Created innovative solutions modeled to meet business strategy, including transition of learning evaluations to measureable format, refreshable training databases, standardized tools for performance assessments and train-the-trainers.•Reduced annual training & implementation expenses by > $50K while increasing productivity through innovative course design & implementation of ADP’s 1st online, synchronous training tool and curriculum.