Juhi Srivastava Email & Phone Number

Bengaluru Area, India

• Working as a Business Analyst for application handling Front Office end to end activities from Trade Capture to Trade confirmation. Also worked on application supporting adding and maintaining of Reference Data.
• Worked in coordination with business users, stakeholders and technology teams to understand the business problem and formulate solutions.
• Document and prioritize requirements as per business needs.
• Evaluate requirements from multiple parallel projects and communicate the… Show more Working as a Business Analyst for application handling Front Office end to end activities from Trade Capture to Trade confirmation..
• Evaluate requirements from multiple parallel projects and communicate the dependencies to the necessary stakeholders in the business. Show less

• Worked as a Senior Consultant performing frontline support along with troubleshooting, diagnosing, documenting and resolving functional/technical issues reported by client. Worked on Zainet/Aligne
• Provide product & business and technical expertise on the complete suite of modules for power, coal, natural gas and oil including static data configuration, price structure, upload and capture of trade data.
• Manage interfaces between… Show more Worked as a Senior Consultant performing frontline support along with troubleshooting, diagnosing, documenting and resolving functional/technical issues reported by client. Worked.
• Manage interfaces between different systems for data feeds and data migration.
• Create reports to facilitate trading and customized reports, to suit client requirements.
• Support acceptance testing and assisted in the development of business scenarios for testing

Pune Area, India

• Responsible for supporting and resolving specific client requests related to the technical / functional aspects of the product in a timely and proficient manner. Worked on Windows based products Zainet and Aligne.
• Co-ordinate with internal development teams to troubleshoot software problems and identify solutions; preparation of user manuals and instructions.
• Adhere to operational processes such as escalation and contact tracking procedures.
• Provide technical support to the… Show more Responsible for supporting and resolving specific client requests related to the technical / functional aspects of the product in a timely and proficient manner. Worked on.
• Provide technical support to the clients to troubleshoot any issues that might occur while upgrading to a new version of the software.
• Additionally responsible for development of test cases and conduct dry runs for the software to ensure error free software to be delivered to client-end along with user instructions. Show less

Pune Area, India

• Responsible for providing both functional and technical support of multiple, proprietary, Windows based client server commodities trading software products to global clientele. Worked on Tempest XL and Commodity XL
• Troubleshooting and resolving software issues along with development and internal teams support to ensure speedy turnaround time.
• Provide functional and technical support to customers across regions.
• Additionally responsible for preparing training documentation for… Show more Responsible for providing both functional and technical support of multiple, proprietary, Windows based client server commodities trading.
• Additionally responsible for preparing training documentation for utilities for client and team. Show less

Mba, Oil & Gas

Bachelor Of Management Studies