As an Analyst at Infosys Consulting, I specialize in corporate finance engagements within the Financial Services & Insurance (FSI) industries. My role involves leveraging analytical capabilities to drive insights, produce the relevant deliverables and implement recommendations effectively, contributing to strategic management consulting engagements aimed at defining clients' strategic objectives and delivering high-impact outcomes.- Contributed to corporate finance projects for Fortune 500 clients within the Financial Services & Insurance (FSI) sectors, leveraging advanced analytical capabilities to drive strategic recommendations and facilitate seamless implementation.- Played a pivotal role in multiple strategic management consulting engagements, aligning with clients to define strategic objectives, create deliverable-oriented playbooks and complete said deliverables. Successfully delivered high-impact outcomes focusing on finance transformation, digital transformation, and process optimization.- Facilitated cross-functional workshops and requirements gathering sessions, fostering collaboration among stakeholders and ensuring seamless end-to-end project implementation.- Conducted in-depth business case analyses, leveraging industry benchmarks and best practices to identify revenue growth opportunities and process enhancements for engagement leads.- Fostered strong relationships with client business/IT stakeholders and internal teams, coordinating efforts as a client management team lead to ensure on-time, high-quality project delivery.

In the role of Business Operations Analyst, I played a pivotal role in collaborating with our partner company's operations department to optimize shared systems and business processes. Additionally, I spearheaded performance monitoring initiatives within the transportation department and implemented policies and standards to enhance operational efficiency.- Led collaboration efforts with partner company's operations department to assess shared systems and business processes. Conducted comprehensive evaluations to identify strengths, weaknesses, and opportunities for growth and expansion into new territories.- Managed performance monitoring of the transportation department, utilizing analytical insights and key metrics. Prepared and delivered reports for senior management, facilitating informed decision-making regarding route changes, schedule adjustments, and policy enhancements.- Initiated and implemented a series of policies and standards within the transportation department, enhancing operational efficiency and compliance.- Oversaw data collection processes utilizing Routific and Jibble software, ensuring accuracy and compliance with partner company's forecasts and budgets. Compiled detailed analyses within Excel to provide timely insights for strategic planning and decision-making.

As a Customer Service Representative, I focused on delivering exceptional service and understanding customers' needs to promote suitable financial products and services. Additionally, I facilitated seamless interactions and transactions while maintaining a balance between customer satisfaction and revenue goals.- Engaged in quality conversations with customers to understand their needs and identify opportunities for promoting relevant financial products and services.- Initiated referrals to appropriate team members, ensuring professional and confidential handling of customer needs.- Led a team dedicated to guiding large clients through the AZ banking program, conducting needs-based conversations and identifying opportunities for product promotion.- Conducted various financial transactions, including deposits, withdrawals, bill payments, foreign currency requests, while ensuring exceptional customer service.- Balanced excellent customer service with the bank’s upselling and revenue goals, contributing to overall business objectives.- Achieved 100% client satisfaction survey scores through effective interpersonal skills and a high degree of emotional intelligence (EQ).- Spearheaded the reorganization of the File Room, increasing accurate physical file classification from approximately 80% to 90%.

Co-founded the committee with the intention of promoting the concept of blockchain technologies and helping HEC students learn about its different applications within the various career domains. Tasks included but were not limited to:- Created financial spreadsheet with Excel and managed the committee’s budget of approximately $2000.- Oversaw all finance-related aspects of the committee, ranging from sponsorships, merchandising to events. - Organized 2 major event conferences with >90% student attendance rate.- Actively aided other roles with my expertise in Photoshop, social media management and Microsoft Excel.At the end of my experience, I was awarded with a prize in recognition of my significant implication and immense devotion towards the committee and its various projects.

Completed the internship as a tutor in the E-PALS program at the English Lounge during my exchange at Ewha Womans University. Some of my tasks included but were not limited to: - Educated university students on English language skills within various business contexts (negotiations, presentations, communications).- Implemented weekly personal review plans of 5 student's writing and speaking skills, rocketing their averages within the English business courses.- Highlighted key aspects of business etiquette and various cultural differences between North American and Korean firms.

- Provided support to over 100+ customers daily through thorough assessment of needs and relaying of pertinent product features and benefits.- Supported managers and colleagues in reaching daily $8,000 store-wide sales goals, increasing the store’s customer cue conversion rate and improving overall average transaction value (ATV).- Successfully handled various customer escalations through the adoption of a consumer-centric mindset and related behaviors.

- Researched and memorized over 70+ products so as to offer more appropriate solutions to the various clients through the relaying of in-depth product knowledge in a timely manner.- Actively created and maintained relationships with new and reoccurring customers with the purpose of cultivating brand loyalty.- Multitasked effectively various allotted tasks while working in a high-paced workplace environment, attained a strong mental fortitude.