- Providing direction and leadership for multidisciplinary product teams in running,supporting and continuously improving GOV.UK Web- Own and being responsible for developing and articulating the vision, achievable goals and measurable objectives for GOV.UK Web, which are aligned to the goals andobjectives of the GOV.UK Programme- Leading on OKR development and the product roadmap for GOV.UK Web that support both strategic development and operational delivery- Acting as a point of escalation for all priority product decisions for GOV.UK Web- Coordinating product development with other programmes, discipline leads andproduct teams across the organisation- Being a visible leader who takes responsibility, while supporting the wellbeing andprofessional development of the product managers in GOV.UK Web

I have more than twenty years of experience leading web and digital teams for public service organisations like the Office for National Statistics, Essex County Council, Jisc, the Welsh Government, the BBC and the Department for Business and Trade.A trusted coach and adviser on agile and product working practices, building digital teams and working in the open I have spoken at conferences in the UK and internationally as well as being a popular blogger on the topics.I have extensive experience of the GOV.UK Service Standard and Service Assessments including time as a Lead Assessor. Additionally I know my way around public service procurement practices (including the Digital Marketplace) and Civil Service Jobs and public service hiring.I can help with..Building digital teamsDigital coachingAgile communicationsDigital strategyBook a 30 minute chat if you think I can help with any of the above.…but you are better off going elsewhere for; Day to day product ownershipScaled Agile supportDiscoveriesFormal programme management

Leading the product management and design functions at F4 with a particular focus on public service clients (though not exclusively).Supporting projects at the Department for Education, Welsh Government, Livestock Information Ltd and Land Registry.

Joined ECC during the early days of the Covid crisis to provide leadership to their product and delivery management team and to support the Service Transformation leadership team in the response to the challenges of lockdown and the move to remote working.

At Notbinary I was the Director for our 'public service digital' practice. In my time with Notbinary I was the principal consultant/product lead on projects with the BBC, UKHO, BEIS, MHCLG, Cancer Research UK, Food Standards Agency and DVLA.

Interim Product Lead for the BBC Datalab team - working with a multi-disciplinary team consisting of software & data engineers, data architects, data scientists and SREs. The core product was a new machine learning recommendation engine aggregating metadata from across BBC silos.Worked closely with the BBC+ app and Voice teams.

Head of Product at mySociety with a particular focus on the 'democratic commons' with Facebook and Wikidata and the Better Cities portfolio (FixMyStreet, Mapumental, MapIt etc).

At Defra I was part of the Digital Transformation portfolio team with a specific focus on providing support and advice to senior staff working on digital programmes who may not be used to the new ways of working outlined in the GDS Service Standard (and Manual)

As Head of Product I will be providing guidance and leadership across a portfolio of multidisciplinary product teams building and improving the various products which make up the ONS digital transformation initiatives. I will help teams devise, own and iterate roadmaps, be a champion for documenting product knowledge, and lead on communicating plans and progress through various channels including the blog, stakeholder governance meetings and conferences.I’ll support and coach the product owners within the the Digital and Technology directorate and help to recruit and establish new product owners as teams grow.

In this role at ONS I have been primarily acting as product lead for the 
development of a new ONS website including the user experience, 
publishing application and infrastructure as well as ensuring the presence of a sustainable, multi-disciplinary agile team to continue to develop the product post launch.

This has included leading on all procurement, interviewing more than 50 candidates, producing the ongoing product roadmap and leading the team day to day.

The project has been a finalist at both the Civil Service Innovation Challenge and the St. David Awards.

Additionally I act as a mentor for other ONS agile project teams, lead the user research community of practice and contribute to the organisational open data strategy.

The role was essentially a digital managing editor position bringing together graphic design, social media and an online editorial team. During this period I 
introduced a more consistent approach to the production of infographics 
(including guidelines), supported a more open approach to the @ONS Twitter account and encouraged experimentation with new editorial formats. 

Eventually I successfully pitched a new data storytelling blog - ONS Visual - which I then managed the procurement for and provided the initial ‘vision’ that was greatly exceeded by the team that took it forward.

I oversaw the MRC digital strategy including responsibility for the website(s), intranet and social media presence. I assisted with the RCUK Gateway to 
Research project and was part of the team that introduced the first MRC blog - Insight - including a rare example of doing the development myself. 

I was also an advisor for a major CMS project involving multiple Research Councils and also produced two major 'citizen science' web projects with Zooniverse that launched in the summer of 2013.

During my second spell at JISC I was Technical Programme Manager for the UK Open Education Resources programme including overseeing JorumOpen on behalf of JISC. I also represented JISC on a group liaising with publishers on the technical aspects of open access and lead acted as editor for my 
teams communications activity. 

During this time I also started to work with colleagues at Creative Commons, Mozilla and P2PU investigating opportunities to collaborate which culminated in an event in London and my involvement in the Mozilla Drumbeat Festival in Barcelona.

I was recruited at Becta to lead the e-Communications team through a transition period moving to new technology and implement a new strategy. However soon after starting it was clear that Becta was going to be shut down and all projects were postponed or scaled down.

At Jiva I acted as Product Owner & also oversaw product marketing activity for a Bristol based, angel backed education startup. I produced the initial wireframes and user stories that would develop into Tutorhub.com, launched an event for education technologists and also secured coverage in mainstream media for the company.

Worked as a consultant designing and managing event amplification activities for conferences and also online community management planning for the JISC Libraries of the Future campaign.

I was seconded to HEFCE to manage to migration of the Aimhigher portal to Directgov and to manage HEFCEs relationship with stakeholders regarding the governments web convergence policy (including Directgov, DIUS, COI and DCSF)I also advised HEFCE on a number of other digital communications activities and contributed to their forward strategic planning.

At JISC I primarily led the on matters related to digital strategy for the 
organisation. This including website management, editorial policy, social 
media, usability and product development.

I also managed the team for the JISC Annual Conference which attracted 
approximately 800 attendees - my role here was a combination of agenda 
design, liaising with sponsors, suppliers and exhibition coordination.

During this period I also prototyped and then commissioned two new 
products - JISC Answers which went on to become a successful consultation platform for developers Delib and JISC Involve a blogging platform that 
remains used to this day.

At ESRC I introduced their first content management system driven website and commissioned the first usability testing of the site and the concept of 
iterative improvements.

I also introduced the first editorial policy for the website and led ongoing staff training both in usage of the CMS and the style guide.

At Parkman I was primarily involved in the development, launch and 
management of a new intranet/extranet for several hundred staff across four main sites and up to a dozen temporary sites. This required working with 
colleagues from IT, marketing and HR as well as coordinating with external suppliers and providing regular status reports to the the board level, senior sponsor of the project.

Built the first web pages for the UWE Education library amongst standard issue desk duties. Also led student workshops explaining how to use the (then) new, fangled WWW.