Reservation Sales
Handled all facets of work associated with incoming passenger inquiries with the purpose of booking reservations for Delta and its partners or affiliates. Answered questions regarding schedules, fares or reissues, sold air space, and recorded transactions by reserving the desired space on the computer agent set. Accurately answered informational questions to ensure a smooth travel experience. Responsible for serving the customer in an efficient, courteous and accurate manner while meeting DOT compliance requirements. Knowledgeable about SkyMiles, SkyTeam, vendor partners, and other Delta programs. Practiced safety conscious behaviors in all operational processes and procedures