Engaging Training Specialist I
CurrentSupporting ICF’s Business Process Outsourcing nationwide project.• Responsible for training and quality associated with project applications and forms, for successful advocate and call experience.• Participate in weekly meetings with Training Manager to develop a training plan and supporting materials, as well as lead all efforts to ensure our service meets or exceeds expectations.• Determine the content and best methods for ongoing training and quality management Responsibilities• Work with Training Manager to plan, coordinate, and schedule new hire and ongoing training including development of a comprehensive training plan and related training materials.• Work with the Training Manager and Team Supervisor to develop and/or enhance training content.• Conduct periodic reviews of training materials for accuracy in addition to making updates when changes to systems, processes, or procedures require it.• Regularly meet with Team Supervisor and Training Manager to assess training needs and project quality.• Develop quality procedures and ensure these are maintained and practiced delivering high-quality application reviews.• Actively participate and contribute to the opportunities for program improvement.• Serve as a member of the leadership team. Regularly consult and communicate with counterparts from all functional groups within the team.