An enthusiastic and passionate leader, trainer, facilitator and mentor with over 20 years of experience encouraging and creating a learning lifestyle that promotes driven and focused individuals that are committed to their professional advancement as well as the enhancement of others, while inspiring them to provide a first-in-class customer experience.• Excellent networking and relationship building skills with employees and leadership at all levels of the business.• Ability to conduct needs assessments for teams and provide solutions and tailor training materials to meet requirements that drive profitability to the company.• High attention to detail in providing feedback on calls and materials to in order to deliver a better customer experience• Outstanding facilitation for both classroom and virtual training management and coaching skills.• Tailored training materials that focused on various learning styles (Visual, Auditory and Kinesthetic learners) • Results-driven coaching for more confident employees and superior customer experienceKey Words:Training Specialist, Learning Development, Leadership Training, Employee Development, Networking, Virtual Training, Customer Service, Curriculum Development, Management, Web-based training, Call Center Team Lead
Listed skills include Blogging, Facebook, Social Networking, Public Relations, and 43 others.