Julene Bell Email & Phone Number

Greater Denver Area

Project Management• Responsible for managing a global team of 5 people in Israel, India, and St. Louis, MO• Managed various projects on a daily basis. • Managed Latin America implementation and expansion. These countries included Mexico, Colombia, Ecuador, Argentina, Chile, and Brazil.• Managed to a detailed project plan consisting of resource allocation, deadlines, and software testing.• Responsible for managing, monitoring, and maintaining the project scope. In addition, communicating status of scope to project team.• Conducted weekly or daily status calls with Amdocs to review project plan, scope updates, and advise on possible risks or delays. • India optimization – India's system configurations had not been optimized since the original implementation in 2009. Therefore, I completed a gap and system analysis, developed a project plan to implement system and operational best practices, presented to the client, and executed successfully.• Responsible for managing overall project documentation, including developing Standard Operating Procedures related to new country implementations and software specific configurations.Client Relationship Management• Develop and present Quarterly Business Reviews to executive team. These presentations included market data, spend, headcount, program accomplishments, improvement recommendations, and other relevant data related to the client’s program.• Ensure client priorities are met and tracked through consistent, efficient, and effective processes.• Responsible for managing client operational expectations based on cost and available resources.• Present upcoming system functionality to optimize the current system configurations.• Develop and distribute client satisfaction surveys, present results to the client, and make recommendations to insure quality process improvements.•

Greater Denver Area

• Responsible for day to day management of operations Managed service provider account Bank of New York Mellon• Managed a team of 4 Sourcing Consultants• Responsible for gathering requirements and advising based on IQNavigator best practices.• Responsible for reviewing all reporting to provide business analytics on operational trending. This included spend, tenure, and headcount.• PNC/GIS implementation• Responsible for resource allocation for new system implementations.• Developed and distributed monthly accruals for BNYMellon finance team.• Responsible for updating SOP documentationSupplier Relationship Management• Hold daily/weekly status calls with suppliers to prioritize client staffing needs• Responsible for monitoring supplier compliance through reporting.

Denver