Managing ERP Integration projects.

Project Management; Content creation; Copywriting; Wordpress Development; Website Development on various platforms; CRM Management; Design; Translation; Social media management/ content creation (Facebook, Instagram, LinkedIn, Pinterest); Hootsuite scheduling; event management; marketing strategy.

Directed and orchestrated software integration projects, overseeing a team of 11 contractors and developers to achieve seamless implementation and maximize operational efficiency.Led migration initiatives, including the integration of acquired company data into Netsuite, optimizing communication between Netsuite ERP and other softwares (ServiceNow, Dell Boomi, Salesforce, and ChannelOnline), and implementing ad-hoc fixes and improvements.Developed and executed project plans, setting… Show more Directed and orchestrated software integration projects, overseeing a team of 11 contractors and developers to achieve seamless implementation and maximize operational efficiency.Led migration initiatives, including the integration of acquired company data into Netsuite, optimizing communication between Netsuite ERP and other softwares (ServiceNow, Dell Boomi, Salesforce, and ChannelOnline), and implementing ad-hoc fixes and improvements.Developed and executed project plans, setting clear goals, allocating resources, and managing timelines and budgets to ensure project success.Cultivated strong relationships with stakeholders, including vendors and internal teams, leveraging exceptional interpersonal skills, empathy, and a collaborative approach.Proactively identified and resolved risks and issues throughout projects, employing advanced problem-solving techniques, and fostering a culture of collaboration and innovation.Made critical decisions on resource allocation, prioritization, change management, and maintained SOC II compliance during multiple deployments and changes.Provided regular updates on project progress to senior leadership, core management team, and company-wide audience, communicating through various channels, including email and company-wide teams platforms.Achieved significant milestones, migrating all lines of business into Netsuite, consolidating systems, and integrating data from two acquired companies. Show less

Copywriting, Content Development, Web Development, Marketing Strategy, Project Coordination.

Manage Social Media channels (Facebook, Instagram, Twitter) via HootsuiteSource content for Social MediaCorrecting English video subtitlesTranslating English video subtitles to FrenchManaging Google Analytics & Ad WordsInstated and installed HotJar on associated sites.

Strategic direction of agency initiatives.Project Management of all clients and projects. Manage vendors, clients, and teams.Ensure proper delivery of briefs and deliverables.Ensure harmonious team environment, and helped address personnel or client-related difficulties. Facilitated weekly team meetings and team-building events.Fully responsible for transition and adaptation from in-person to work-from-home set up during COVID-19 pandemic. Managed project lifecycles… Show more Strategic direction of agency initiatives.Project Management of all clients and projects. Manage vendors, clients, and teams.Ensure proper delivery of briefs and deliverables.Ensure harmonious team environment, and helped address personnel or client-related difficulties. Facilitated weekly team meetings and team-building events.Fully responsible for transition and adaptation from in-person to work-from-home set up during COVID-19 pandemic. Managed project lifecycles by overseeing SOW and deliverables.Occasional mind reader of Creative Director.Account management trainer.Helped team achieve 100% on-time delivery of client work during onset of COVID-19 pandemic. Show less

Direct Marketing to existing customer base, lead generation, E-mail marketing, graphic design and layouts, database maintenance, and reception duties.

New and Used Vehicle Sales

New and Used Automotive Sales

Assisting Internet, TV, and Home Phone installs with Field TechniciansAdvanced troubleshooting with customersCustomer serviceCall centre environmentCritical thinkingUse of Remedy ticketing system, Excel, Word, Powerpoint

Troubleshooting with customersCustomer serviceCall centre environmentCritical thinkingUse of Remedy ticketing system

Handle cash, debit, and credit transactionsCustomer serviceTime management