Julia C. Email & Phone Number

Colorado Springs, Co, Us

Colorado Springs, Colorado, United States

• Ensuring customer satisfaction and product adoption.• Proactively engage with iPacket's clients, fostering strong, lasting relationships and becoming their trusted advisor.• Lead onboarding sessions and deliver comprehensive product training to iPacket clients, ensuring a smooth transition to our platform.• Collaborate seamlessly with cross-functional teams at iPacket to address customer issues promptly and provide effective solutions.• Continuously monitor customer usage data and leverage insights to identify opportunities for additional training, outreach, and upselling iPacket's services.• Develop and execute tailored customer success plans, aligning with each client's unique goals and objectives.• Regularly track and report key performance metrics to demonstrate the exceptional ROI our product delivers.• Act as the voice of the client within iPacket, actively gathering and conveying feedback for product improvements and enhancements.• Demonstrate an unwavering commitment to resolving customer escalations swiftly.• Drive engagement and knowledge sharing among iPacket users by organizing trainings, support calls, and on-site events.• Stay at the forefront of industry trends and best practices in customer success and the Automotive Industry to continually enhance iPacket's service offerings.

Colorado Springs, Colorado, United States

- Build a relationship with clients beyond foundational small talk- Virtual Account/Client Management with occasional travel on-site to meet and advise clients face to face, for those that need extra care or prefer in-person assistance- Present opportunities for whitespace sales, assist in product demonstrations, and lead product training refreshers- Proactive client care by helping integrate our software and product into their business to garner success and optimize the clients’ business flow.- Reactive client care base on individual client needs and preferences, such as basic tech support and troubleshooting using my expert product knowledge - utilization of Salesforce, Jira, O365 (including Outlook and Teams) and our proprietary CRM and DMS on a daily basis- Knowledge of automotive industry, with emphasis on managing expectations and success of independent dealerships- Work well with minimal oversight or direction in a remote environment - Liaison between clients and other departments within the company (relaying important information back and forth, being the clients voice)

Colorado Springs, Colorado, United States

- Multitasked on multiple desktops on Windows OS with multiple proprietary systems, CRM, and resources such as Slack, Salesforce, and other software- Upsold while empathizing with customers’ needs and lifestyle to meet targets- Assisted in troubleshooting mobile phones, laptops, and other devices, including Android OS, Windows OS, Mac OS, and iOS technical issues via ticket system- Maintained self discipline and efficiency while working in a remote environment

Pensacola, Florida, United States

- Managed company account and finances via accounting software - Directed and oversaw a team of up to 40 employees. Directing included coaching sessions positive and correctional in nature.- Problem solved for customer needs under pressure - Kept track of inventory with inventory management software- Formulated daily operations plans to streamline functionality