Julia C. Email & Phone Number

Colorado Springs, CO, US

Colorado Springs, Colorado, United States

• Ensuring customer satisfaction and product adoption.
• Proactively engage with iPacket's clients, fostering strong, lasting relationships and becoming their trusted advisor.
• Lead onboarding sessions and deliver comprehensive product training to iPacket clients, ensuring a smooth transition to our platform.
• Collaborate seamlessly with cross-functional teams at iPacket to address customer issues promptly and provide effective solutions.
• Continuously monitor customer usage data and leverage insights to identify opportunities for additional training, outreach, and upselling iPacket's services.
• Develop and execute tailored customer success plans, aligning with each client's unique goals and objectives.

Colorado Springs, Colorado, United States

- Build a relationship with clients beyond foundational small talk- Virtual Account/Client Management with occasional travel on-site to meet and advise clients face to face, for those that need extra care or prefer in-person assistance- Present opportunities for whitespace sales, assist in product demonstrations, and lead product training refreshers.

Colorado Springs, Colorado, United States

- Multitasked on multiple desktops on Windows OS with multiple proprietary systems, CRM, and resources such as Slack, Salesforce, and other software- Upsold while empathizing with customers’ needs and lifestyle to meet targets- Assisted in troubleshooting mobile phones, laptops, and other devices, including Android OS, Windows OS, Mac OS, and iOS technical.

Pensacola, Florida, United States

- Managed company account and finances via accounting software - Directed and oversaw a team of up to 40 employees. Directing included coaching sessions positive and correctional in nature.- Problem solved for customer needs under pressure - Kept track of inventory with inventory management software- Formulated daily operations plans to streamline.