In a Spanish-first workplace, my duties included:Marketing: - Planned, created content for, and implemented social media campaigns, consistently growing organic reach and followers by >10% month over month.- Aligned with external marketing agency to optimize school's website to boost SEO, restructure for clarity, and increase organic traffic. Communications: - Crafted and translated bilingual weekly email campaigns to students and faculty, as well as families and… Show more In a Spanish-first workplace, my duties included:Marketing: - Planned, created content for, and implemented social media campaigns, consistently growing organic reach and followers by >10% month over month.- Aligned with external marketing agency to optimize school's website to boost SEO, restructure for clarity, and increase organic traffic. Communications: - Crafted and translated bilingual weekly email campaigns to students and faculty, as well as families and broader community members.- Selected to organize and lead student organizations, class trips, and community-wide events.Admissions:- Managed the complete admissions cycle for students in the Aquinas’ International Boarding Program (G9-G12).- Prospected and closed new students for the Aquinas Student Boarding Program; managed risk and renewals of current families, driving €1.3 million in total revenue for 2023-2024 school year.- Vetted and onboarded 13 new agency partners to drive further lead generation in international recruitment efforts. Show less

- Delivered strategic business advice and product expertise to 15 elite accounts (worth $1.2 million in ARR), on a weekly basis, providing impactful, tailor-made solutions.- Fostered relationships with C-suite stakeholders to expand HubSpot usage; drove service upgrades with 6 clients (worth $240K ARR).- Triaged, researched, and resolved customer inquiries and technical questions within the 24-hour SLA- Received the “Hero of the Month” award in June 2022, recognizing outstanding… Show more - Delivered strategic business advice and product expertise to 15 elite accounts (worth $1.2 million in ARR), on a weekly basis, providing impactful, tailor-made solutions.- Fostered relationships with C-suite stakeholders to expand HubSpot usage; drove service upgrades with 6 clients (worth $240K ARR).- Triaged, researched, and resolved customer inquiries and technical questions within the 24-hour SLA- Received the “Hero of the Month” award in June 2022, recognizing outstanding peer support and project leadership across the 100-member Professional Services team. Show less

- Built relationships with key stakeholders at 160 mid-market size customer accounts to drive their business growth, increase their product usage, and secure their renewal.- Achieved 98.4% annual retention of my book of $4.2 million ARR (target: 93.6%).- Consistently exceeded monthly metric for strategy calls by meeting with an average of 48% of my customer book every 90 days (target: 42%).- Accepted into HubSpot Mentorship Program: mentored 6 new team members (call coaching and… Show more - Built relationships with key stakeholders at 160 mid-market size customer accounts to drive their business growth, increase their product usage, and secure their renewal.- Achieved 98.4% annual retention of my book of $4.2 million ARR (target: 93.6%).- Consistently exceeded monthly metric for strategy calls by meeting with an average of 48% of my customer book every 90 days (target: 42%).- Accepted into HubSpot Mentorship Program: mentored 6 new team members (call coaching and shadowing, role-playing, training, etc.), each a 4-month commitment. Show less

- Partnered cross-functionally with senior leadership and marketing to position the company for acquisition; ICP Group bought IdeaPaint one month after my departure.- Managed full lifecycle of 30 strategic corporate accounts (Enterprise companies, A&D firms, Dealer Partners) from onboarding/product training to increasing product usage.- Salesforce administrator: managed CRM, reporting, and customer service portal.

- Acquired 200+ new interior design firms over tenure; served as their industry resource.- Delivered monthly product presentations to educate and persuade designers to require IdeaPaint products on projects.- Volunteered to lead onboarding for new hires (9 total, including 2 CEOs), enabling them on SFDC, Outreach, Slack, Zoom.

- Managed and expanded existing customer base by identifying upsell opportunities, obtaining referrals, leveraging sourcing technology, achieving 106% of quarterly revenue goal in Q1 2017. - Volunteered to lead onboarding and product training for all new hires.

- Developed and facilitated 3-day New Hire Onboarding for over 70 employees across departments in 11 countries. - Recruited for, designed, and led the company’s first internship program, converting 4 of 7 interns to employees and reducing salary spend by 60% across IT, Engineering, and Marketing teams.- Managed global payroll, HRIS implementation, benefits, PTO, compensation, and recruitment.

- Composed professional emails and corresponded over the phone with members of the office, State officials, UNH staff members, and community members; handled all calls of inquiry or concerns from community members, parents of students, and others - Responsible for processing all mail and email correspondence, and directing them to the appropriate offices of the University

- Analyzed and acted on results of Philips 2013 Employee Engagement Survey for IT: identified problem areas, created solutions, promoted to higher management for implementation- Assisted with People Performance Management (PPM) calibration of employee performance during year-end cycle; reviewed salary boards to align to corporate-approved salary guidelines (Comp)- Completed training in manager coaching for performance issues, employee relations, and KPI's

- Contributed to the creation and presentation of a comprehensive weekly project status update- Gathered, vetted, and presented results for internal employee survey results focused on areas of improvement - Produced a detailed proposal for a Global IT initiative which required extensive product research, (translated into relevant event activities) and the coordination/hiring of external vendors under a strict budget and timeline- Developed onboarding solutions for interns and new… Show more - Contributed to the creation and presentation of a comprehensive weekly project status update- Gathered, vetted, and presented results for internal employee survey results focused on areas of improvement - Produced a detailed proposal for a Global IT initiative which required extensive product research, (translated into relevant event activities) and the coordination/hiring of external vendors under a strict budget and timeline- Developed onboarding solutions for interns and new employees (videos, interactive online programs) Show less

- Summer 2012: Counselor of the Leadership Division; personally responsible for the well-being and character development of approximately two hundred young girls over the course of the summer; facilitated training of campers to become future counselors - Conferenced with fellow counselors, evaluated each camper on her ability to become a future leader, and held individual meetings with each girl to review her progress within the program - Coordinated and executed fifteen… Show more - Summer 2012: Counselor of the Leadership Division; personally responsible for the well-being and character development of approximately two hundred young girls over the course of the summer; facilitated training of campers to become future counselors - Conferenced with fellow counselors, evaluated each camper on her ability to become a future leader, and held individual meetings with each girl to review her progress within the program - Coordinated and executed fifteen community service events and ten excursions with third party vendors held outside of the residential camp for approximately fifty campers at a time - Summer 2009, 2010: Junior, Senior Counselor to young campers for nine weeks; led recreational activities each day for campers - Mentored counselors-in-training on each recreational department and evaluated their performance working with younger campers Show less