- Spearheads the development and implementation of diverse experiences and rewards within Xfinity's customer appreciation initiative, Xfinity Rewards, leveraging strategic insights and industry best practices.- Strategizes and executes high-impact customer experience programs, driving alignment with the Brand Partnership team’s objectives and delivering measurable business outcomes. - Manages concurrent initiatives, serving as an authority on customer promotions, including sweepstakes and exclusive offers, while fostering collaboration across cross-functional teams.- Orchestrates the seamless integration of a comprehensive rewards editorial calendar, ensuring alignment with the overarching Xfinity marketing strategy and cultural milestones.- Contributes to refining internal processes and meticulously tracked timelines and documentation, ensuring operational excellence and adherence to milestones.- Acts as a primary Partnerships liaison for legal, business operations, agency partners, and stakeholders, providing invaluable expertise and guidance on Xfinity Rewards.- Assists the Senior Director and VP of Brand Partnerships in strategic planning, demonstrating adept leadership and collaborative skills.- Leads collaborative efforts with agency partners to formulate rules and regulations, aligning with program objectives for optimal outcomes.- Provides comprehensive support for promotional marketing and media initiatives, ensuring impactful programming for each reward.- Vigilantly monitors approval and creation of assets, ensuring precise delivery across diverse contractual requirements for seamless execution and maximum impact.

- Orchestrated seamless operations within the Client Entertainment & Ticket Services (CEATS) Department, driving Citi's extensive sports and client entertainment ticket portfolio in collaboration with Citi Marketing/Sponsorship to optimize transparency, utilization, and elevate client engagement.- Proactively managed the CEATS Hotline and inbox, offering dedicated support to users navigating the Citi Tickets system and database.- Strategically evaluated and streamlined the end-to-end process for North American ticket orders in Citi Tickets, ensuring swift approval and delivery.- Provided meticulous support to Citi hosts across diverse business units in orchestrating meticulously planned, budget-conscious client entertainment events nationwide.- Curated and disseminated up-to-date marketing collateral showcasing Citi's ticket inventory, ensuring employees were informed regularly and comprehensively.- Oversaw all food and beverage arrangements in Citi's luxury boxes and suites, ensuring strict compliance and meticulous record-keeping.- Strategically procured secondary market purchases through an extensive vendor network to optimize pricing and value.- Fostered and nurtured relationships with internal stakeholders and high-profile vendors to guarantee flawless execution of all events.

- Managed team calendars by scheduling both internal and external meetings and calls- Communicated with clients via phone, email and written correspondence on behalf of RJK partners - Coordinated with Operations Director on any support that may have been needed- Lead meeting coordination and detailed preparation of agendas and assets for review- Compiled industry data, trends, analytics, and general research to assist and equip team- Coordinated all freelancer schedules, client commitments, and rates- Supported and coordinated RJK hosted/client social events - Managed and contributed to RJK Client Newsletter- Handled additional ad hoc projects
(POVs, client reporting, web trends, etc.)- Kept RJK Office organized and supplied - Attended in-person meetings in New York City with clients or vendors as needed

-Managed numerous social media outlets for the Southeast Selection Tour Team (Twitter, Instagram, Facebook) and created unique content for tour team’s blog-Researched and contacted local media to notify them of each Southeast Football Selection Tour Event-Public relations representative and recorded video during all events-Presented and announced the official selection of each U.S. Army All-American at their respective high schools during assemblies & press conferences

-Led stadium tours and assisted Sparky Lyle during home games-Wrote community press releases for upcoming games and events-Tracked down community media contacts for story and picture submissions-Generated new ideas for community mascot appearances, mostly targeting local family-oriented events and gatherings-Assisted with Kids Club and Summer Reading All Stars Programs-Published mascot appearance descriptions on team website

-Helped facilitate numerous athletic events throughout the school year (home contests, NCAA’s, conference tournaments)-Performed tasks including videotaping, recording statistics, and other operations

-Responsible for safety and care of campers-Taught assigned interest activity (Land Sports)-Created a positive camping experience for campers

-Learned the organizational aspects of planning events for the Red Bulls-Worked directly with the Special Events Manager -Aided development of event specific management and match day production during all home games-Participated in on-field events during the 2011 MLS All Star game

-Enforced the rules so that the safety of all players and the integrity of the game are maintained-Helped young players learn the rules of Women’s Lacrosse and actively participate