Gadget G. Email & Phone Number

San Francisco Bay Area

+ Coordinating credentialing data via Marcato, photo submissions and instruction on design elements of the BMID project to produce and distribute 10,000 printed ID cards and generic access cards in a timely manner, with organization-wide communications for 80+ teams granting access to on-site amenities+ Oversight of day-to-day operations in the BMID Office on-site and creating detailed up-to-date process documentation+ Training and supervision of the BMID Office Assistant, and coordination of training and hand-off to Commissary management end of event+ ZenDesk Email Support for Playa Info, and the What Where When project, investigating links and event advertisements+ Coordinating with Salesforce Project managers to create a new efficient intake process for users to enter their data utilizing Salesforce Trailhead trainings to improve their user experience, and designing dashboards for internal coordinators to track their request process+ Created technical documentation training materials for the project end-to-end+ Cloud backup of all data and photos

Black Rock City, Nv

+ Supervised team of 18 rotating Box Office staff and volunteers to effectively allocate tens of thousands of tickets in a friendly and courteous manner+ Coordinated with Front of House personnel to keep lines running smoothly+ Allocated thousands of staff, local, and vendor credentials annually at the event site in Nevada+ Conflict resolution for participants that purchased fraudulent tickets and vehicle passes

San Francisco Bay Area

+ Processed and evaluated 3,000 low income applications per season via Salesforce + Internal email support for ticket requests, and external support for specialized account access for users + Ticket and vehicle pass allocation, transfers and fraud investigation of unauthorized resale and markup of event tickets across several online ticket resale vendors + Team trainer of 120 Box Office staff and volunteers on new ticketing software + Project migration to the Technology Department, carving out my own role to manage the BMID project

San Francisco Bay Area, Durham Nc

+ Created an Event Planning Organization from the ground up hosting single-day popup events throughout California, and migrating to the East Coast+ Developed Communication guidelines, media releases, event details, and coordination of 150+ artists, vendors, performers and staff+ Created an event planning data management process to keep track of artist status, inventory, sales, payment distribution, staffing, and performer information+ Personnel vetting, training and hiring of trustworthy individuals to operate our box offices and ticket sales of up to 4,500 attendees at a single event, over the course of 14 events+ Payroll allocation to ensure performers and staff are paid in a timely manner, maintaining positive relationships

Google It Support Professional Certificate, It Support

+ Technical support: installing & configuring computer hardware, software, and networks + Computer networking: standard protocols.

Cosmetology License, Cosmetology/Cosmetologist, General, Graduated With Honors

Activities and Societies: Gold Team (honors) graduate+ Developed proper and ergonomic technique to apply hands-on experience to clients +.