• Driving force to develop the required infrastructure to support sales and marketing based on customer knowledge. In addition, supports the company in customer based research and grassroots customer outreach campaigns.• Manages customer based aspects of Petunia programs and events• Directs day to day management of sales reps/ambassadors • Advises and assists in executing a customer and boutique based marketing plan.• Defines type of service expected from each sales representative to help them sell more effectively and provides proper education and tools to support team. • Plan and attend wholesale and direct to consumer events for both exposure and education of product.

-Manage customer service staff and train my team to provide a high level of customer service -Ensure Petunia’s goals of quick, friendly, and through customer interaction are met  -Administer and update company ecommerce website using Magento

-Managed Petunia's first flagship store and showroom in Ventura, CA. -Hired, trained and managed boutique staff-Maintained boutique's social media presence-Coordinated and executed events and sales

-Provided helpful and friendly customer service via phone and email-Managed petunia.com website inventory, new product uploads and customer orders-Processed product returns/exchanges