• Project manager of Salesforce transition, document management, Conga implementation, SMS360 implementation, GUMU implementation, technician routing software, customer portal• Problem solving to resolve process & workflow inefficiencies• Salesforce certified advanced administrator• Trainer for new software and procedures• Manage employees on various project related tasks, such as data entry• Develop company policies, company-wide processes/workflows & HR procedures• Creator of manuals, training materials, forms, spreadsheets, templates• Technological support & liaison for staff and management• Manage employee benefits, on-boarding and off-boarding of employees• Consult with employers to identify needs and preferred qualifications• Contact applicant references, perform background checks, conduct new employee orientations & process HR paperwork• Advise managers on policies & mediate employee needs/concerns

• Project manager of document management, phone system, HR, CRM and workflow software transitions• Technological support & liaison for staff and management• Proficient in Excel, Word, PowerPoint, PDF creation, marketing software, Windows, Mac OSX and trust accounting software • Train staff on new technology/software and resolve issues• Perform client care, including follow-ups and calls• Assists HR in hiring process, including posting jobs, selecting and hiring candidates and implementing training procedures• Creation of policy & procedure manuals, HR training materials, forms, spreadsheets, PDFs • Executive Assistant-President and Vice President, arranges meeting and travel plans• Perform trust accountings, records management, data entry• Administrator of vendor and equipment agreements/contracts

• Led and trained team in logistical stocking and merchandising• Setup visual merchandising directives• Customer service and cashier