Julia Ingham Email and Phone Number

Administrator

 Hitting targets and reducing external repairs by over $700K Awarded excellence rewards for outstanding customer service.• Responsible for supporting the organisations purchasing needs• Investigation of supply chain shortages and support remediation• Processing of intercompany purchase orders• Processing requisitions and updating management on the status of orders• Updating inventory and managing stock levels• Run weekly order books and overdue reports for each depot ensuring delivery dates are met• Building relationships with suppliers and negotiating with them for rapid resolution on critical delivery timescales• Co-ordinate the return and repair of all warranty, unused and failed materials globally.• Ensure the availability of spares for the refurbishment of returned instruments.• Completion of weekly information on repairs reports/graphs for supplier and managerial reviews.• Hold annual TBRS (tactical business reviews) with major suppliers.• Arranging transport of goods and tracking orders to ensure timely delivery• Monitoring the stock quality and escalating any discrepancies to suppliers and management• Timely resolution of invoice/delivery queries.

Distribution Scheduling AdministratorDistribution Quality Analyst Business Support Analyst Desktop Screen Capture (DSC) Call EvaluatorMI Analyst Customer Specialist Market Pricing and Master Data Administrator

Investigated and researched initiatives on improving SLA’s in the Customer Service Center. Delivered findings to team leaders, with recommendations take up across the business Mapping end-to-end processes for various Business Contingency scenarios Alignment of UK and Global Business Contingency Documents – to increase accessibility and ensure up to date information was available Created documentation covering Emergency Procedures – this was rolled out across multiple teams and team leaders Key member of a team which designed and implemented a new weekly Performance and Quality ranking scheme to appraise staff Interrogated Global SAP so updated SLA’s could be finalised and used for Customer Service Centre