Julia Korol Email and Phone Number

In my position, I was responsible for:• Leveraging my B2B CSM experience to provide exceptional support and guidance to clients, driving successful adoption and usage of GigRadar’s platform• Utilizing my Upwork lead generation experience to assist clients in creating effective strategies for identifying and securing high-quality job opportunities• Developing and maintaining strong relationships with clients, ensuring high levels of customer satisfaction and retention• Conducting regular check-ins and account reviews to monitor client progress, address concerns, and identify areas for improvement• Ensuring customers to achieve the desired outcomes while using the product.• Collaborating with the sales, product, and engineering teams to provide valuable client feedback and contribute to the ongoing development and improvement of GigRadar’s platform• Developing and sharing best practices, success stories, and case studies to assist clients in maximizing their results on GigRadar and Upwork• Fast response time for customer’s inquires via communication channels (Telegram, WhatsApp, Slack, Intercom, Email)• Providing daily, weekly, monthly detailed reports on the client portfolio (Notion, Retool)• Interactions with clients: Conducting an onboarding process with in-app guidance Educating customers with in-app help and improving customer experience Driving account expansion with contextual offers and growing lifetime value Collecting customer feedback and closing feedback loops Building relationships by providing consistent value and fostering customer loyalty

In the scope of my position, I managed:as a Lead Generation Manager:• Lead generation (Upwork) – Bidding, Client communication, Lead nurturing, Lead conversion support • Customer Relationship Management (HubSpot)• Maintenance of Upwork profiles• Coordinating with Sales Team• Data Collection and Analysis (collection and management of statistics using Google Sheets)as a Team Lead of Associates:• Data Collection and Analysis (collection and management of statistics using Google Sheets)• Coordinating with SDRs• Manage schedules• Monitor stats• Manage Admin Requests (Jira)• Monitor execution of bidding strategies• Spend some time doing the bidding