Provided administrative support to four Senior Vice Presidents in high level department • Handled highly confidential materials with discretion• Gatekeeper for SVP's Calendars, substantial calendar management, including color coding for quick reference• Extensive travel coordination understanding time zone differences• Composed correspondence and other documentation as needed, including the maintenance of each department organizational chart• Planned events for department• Processed all expense reports reflecting supporting documents and budget code indexes• Created and attend regular department meetings• Professionally answer roll over phone lines

Provide executive-level administrative support to the SVP / Director of Internal Risk and Legislative Affairs and 70 direct reports with the demonstrated ability to improvise, improve procedures and meet demanding deadlines. Collect and interpret data to produce reports for the SVP; coordinates meetings, conferences, presentations and travel arrangements; and composes correspondence and other documentation as needed. Collect and interpret data from internal sources to produce critical reports Gatekeeper for Senior Vice President’s Calendar, with a focus on coordinating meetings, conferences and travel arrangements. Liaison for all new hires within the department Assemble, compose and edit the department’s monthly reports for distribution to Executive Vice PresidentProcess all monthly expense reports reflecting supporting documents and budget code indexesCompose correspondence and other documentation as needed, including the maintenance of the department organizational chart

Assists supervisor in the daily operation of a team of specialists within the Contact Center. Monitors productivity and quality on an individual and team basis. Ensures quality, productivity, and attendance standards are met by providing feedback, guidance, administrative and back-up support to Contact Center Specialists.

Reported to the Director of Project ManagementManaged the submission and follow up on Warranty claims regarding incorrect parts, damaged material and labor reimbursement. Received and consolidated crew projections and maintained and updated daily conference call notes for each of the 20 branches in the region. Responsible for scanning and entering contracts for regional reference, tracking and requesting authorization of weekly overtime reports, maintained professional letter library, and assisted in FMS software support for the Central Region.

Reported to the Director of Marketing Communications, Director of Corporate Training, Vice President of Sales Operations and the Vice President of Drainage division where was responsible for assisting all conference call set up, off-site meetings, on-site meetings, training sessions held monthly, establishing and maintaining reports, mail collection, coding invoices, answering lines, and screening calls. Responsible for the mass mailing of invitations for upcoming seminars, important information to employees in the field, as well as clients throughout the United States. Updated and maintained the CONTECH Construction Products Directory, a directory of 1,300 employees in different locations within the United States and Canada. Maintained the literature library, supply ordering, calendar tracking for all direct supports as well as fellow employees in our divisions regarding travel and vacations. Responsible for the filing and maintenance of IP materials, which included but was not limited to all Trademarks and Patents that belong to CONTECH.

Responsible for office space and services sales, accounts payable functions, directing daily activities of staff to include conference room bookings, vendor relations, telephone service & voicemail programming, center maintenance, new client orientations, customized office set-ups, and maintaining center readiness for prospective clients. Conducted staff hiring, training, supervision, and performance evaluations. Continually strived to enhance and maximize service efficiencies in every aspect. Researched and reported on geographic areas, retail center demographics and traffic trends.Provided ad-hoc analytical support for the annual budgets to ensure accuracy. Reviewed property tax assessments

Supervised employees in Customer Service, Security Desk and Cash Office departments. Customer Service Manager responsible for resolving customer issues and complaints. Responsible for completion of all paperwork for preparation and close of store.