Julia Larsson Email & Phone Number

Malmö, Se

Malmo Metropolitan Area

- Leading the day-to-day operations in our EMEA region. - Responsible for 65% of the global customer base and 75% of the group's revenue. - Responsible for the whole organisation within our entity Web Manuals Sweden AB. Consisting of our Commercial and Customer Experience department; all in all 25 employees. - Authority to sign contracts for the assigned business unit, Web Manuals Sweden AB.

Malmö, Skane County, Sweden

Managed a team of four Customer Success Reps, three regional Customer Support Reps, one Account Executive and one Academy Executive. Global report owner and global process owner for CX; customer support, training, account management, customer success and content transfer.Global Customer Experience Process Owner from Jan 2021 - Dec 2023.

Malmö, Skane County, Sweden

Managed a team of two regional Customer Success Associates and one regional Content Associate. Also global process owner of customer onboarding and customer success. Focus on retaining existing customer base and ARR, driving value added initiatives for happier, more successful customers that leads to profitable long-term partnerships. Key responsibilities: - Monthly, quarterly and annual reports for the Customer Experience Department - Develop and maintain relevant partner relationships- Performing partner audits - Responsible for data and audits of CRM system - Planning and resource allocation for the regional CS team - Overseeing and planning according to Content Transfer and Customer Success budget- Work closely with the other departments to drive initiatives: Sales, Service Desk, Finance, Marketing and Development

Malmö, Skane County, Sweden

Responsible for building, maintaining and growing strong relationships with our EMEA and APAC customers, ensuring their success with our application. I manage up to 45 customer accounts, and the main responsibilities are:- Project management of new customers from Sales. Communication within projects is usually directly with Director of Flight Ops, Compliance & Safety Manager, EFB Admin, Documentation Manager or CEO - Contract renewals, upsells and cross-sells- Churn risk mitigation and contract terminations - Developing and improving existing and new processes and business opportunities - Regional team leader

Malmö, Skane County, Sweden

In the Executive Assistant role I sat next to our CEO, and performed or delivered: - Wrote the by-laws and established Stiftelsen Web Manuals Foundation- Participated as secretary on Web Manuals International's board meetings- Application and approval of ALMI digitizing check - Researched, evaluated and presented candidates for global switchboard supplier and for cloud content management and file sharing service provider - Event coordinator for the trade show NBAA in Orlando, Florida- Project manager for internal events, such as: conference in Portugal with all employees, Christmas event, 5-years business anniversary etc - Monthly expense reporting for CEO - Other administrative tasks In the Customer Delivery Coordinator role I worked close with the Customer Experience Manager and managed new customers signed by Sales, including onboarding and retention.

Malmö, Skane County, Sweden

Board duties involved; drafting the annual reports, creating partner agreement, established security and safety measures & guidelines for WMF intern in Uganda.

Malmö, Skane County, Sweden

Involved in the establishment of the Web Manuals Foundation. Selected Board representative for a field trip to Ghana, Africa with our partnering organisation at the time.

Lund, Sverige

With the support from Normative.io, we performed a study on health interventions’ cost-effectiveness in order to optimize donations to charities.

Lund, Sverige

Extra work during spring, as well as full-time during summer 2014.

Karlskrona, Sverige

Summer fix term contract 2012 and 2013.

Stockholm, Sverige

Leading Impact (Former Executive Mba)

EFL’s flagship program, Leading Impact, is a Management and Leadership Program that delivers major skillset in strategic leadership.

Work Environment For Managers

- The purpose and impact of the regulation - Difference between work environment responsibility and penalty - Be able to apply.

Negotiation & Influencing

One day course in negotiation skills including: - What is negotiation & influencing - Key skills to negotiation & influencing: Utilizing.

Master'S Degree In Business And Economics, Major In Economics

Activities and Societies: Lundakarnevalen, Malmö Nation Civilekonomprogrammet 4 years

Distance Course, Cross-Cultural Management

Completed. 7,5 credit points.

Bachelor’S Degree, Economics And Business

Exchange semester for 6 months, that included the following courses: - Applied Organizational Behavior and Management - Economics.

Center For English Language And Orientation Programs (Celop)

12 weeks program.

Intense French Language Course

High School, Social Science And Economics

Activities and Societies: Active chorale member every year

Organizational Leadership And Conflict Resolution

Summer course for 3 weeks

Jr. High School