Julia Leblanc Email and Phone Number

- Provided excellent service throughout all shifts, including breakfast, lunch, and dinner- Responsible for taking customer orders, while accommodating requests for dietary restrictions and any other needs- Greet customers and assist with seating requests and arrangements as needed - Ability to serve parties up to 30 customers at once efficiently and effectively

- Take customer orders, make drinks, and serve customers quickly to help the business run smoothly- Ensure a neat bar area by cleaning and restocking supplies - Operating point of sale and providing bills to customers - Successfully trained all new bar staff as well as educated new staff on supply

- Represent the University of Ottawa for all undergraduate degrees, in order to allow the University to meet its recruitment requirements- Implement the recruitment strategy and maintain close relationships with Guidance Counselors in schools and colleges across Ontario- Ability to use computer systems and software such as MS Windows applications, CRM software, and various virtual meeting platforms

- Provide world-class omnichannel support to the users of our two-sided marketplace; responding to a high volume of customer inquiries using phone, chat, or email - Understanding of the customer success lifecycle, customer issues, and selecting the best solution to solve the problem, following up to ensure resolution - Responsible for the data integrity of customer interactions, accounts, and bookings

- Provided customer assistance with the sale of alcoholic beverages- Performed inventory control by maintaining product shelves- Operated a point-of-sale system for alcoholic beverage purchases by working on the register and balancing cash

- Responsible for greeting customers and seating them - Organized and scheduled reservations for customers and groups daily over the phone and online - Communicated with customers and staff to guarantee that any concerns were addressed and guests left happy