Julia Leblanc Email and Phone Number

• Supported staff to ensure quality service delivery.• Supervised daily operations and procedures of the bar.• Documented timecard data and production logs.• Maintained inventory of liquor, beer, wine, and other beverage items.• Assisted customers with inquiries, complaints, and concerns in a timelymanner.• Communicated regularly with other departments regarding productavailability, pricing issues.

• Provided high-end service to VIP guests, ensuring exceptional game-day experience.• Demonstrated in-depth knowledge of the stadium's premium menu.• Utilized sales techniques to contribute to increased revenue andenhanced guest satisfaction.• Responded to customer inquiries in a timely manner.• Informed management of any issues that arose during shifts.

• Ensured proper sanitation of bar area, glassware, utensils, and equipment.• Processed payments accurately and efficiently with POS system.• Assisted in setting up the bar for service shift.• Ensured that each guest was served courteously, quickly, and efficiently.

• Developed and maintained relationships with key stakeholders.• Utilized computer data entry systems and virtual platforms.• Reviewed existing policies, procedures, and contracts related to liaison activities and identified areas of improvement.• Coordinated with various departments to ensure successful communication between the organization and external stakeholders.• Traveled across Ontario to represent the University of Ottawa during trade shows and presentations.

• Coordinated with internal teams to resolve customer issues.• Collaborated with operations to ensure seamless delivery of services across all channels.• Developed reports on key performance indicators related to customer success and service delivery metrics.• Created detailed documentation of customer interactions, including notes on issue resolution.

• Developed and served signature island cocktails, incorporating local flavors and ingredients to enhance the guest experience.• Provided personalized recommendations and engaged guests in conversations about local culture and island activities.• Managed a high-volume bar environment during peak tourist seasons, ensuring timely and quality service.