As a customer service representative (Food and Beverage Attendant) with a hospitality agency, I have developed strong skills in event coordination, staff management, and guest experience. This role has strengthened my ability to contribute effectively to event planning and execution.Relevant Experience ✧ Event Support: Led agency staff during large events, ensuring smooth operations and seamless collaboration with venue teams. ✧ Diverse Venues: Supported high-profile events at locations such as Doomben Racing Course (Melbourne Cup Day, Stradbroke Handicap), Brisbane Convention & Exhibition Centre, and private events.✧ Client Relations: Maintained clear communication with clients and venues, earning repeat job requests and a reputation for reliability and professionalism.✧ Guest Experience: Delivered efficient service and attention to detail, consistently enhancing guest satisfaction. ✧ Adaptability: Quickly adjusted to diverse venues and event requirements, ensuring success in fast-paced environments.Key Achievements ✧ Built a strong understanding of event logistics and operations, contributing to successful outcomes.✧ Earned multiple commendations for exceptional service, resulting in frequent invitations to future events✧ Developed expertise in event logistics, operations, and guest engagement strategies.

Conducted research and provided strategic insights to support the YouTube Culture & Trends Team in producing reports, blog posts, and original videos.Reviewed and recommended video content strategies in accordance with brand guidelines.Updated and modernised guidelines to enhance cultural relevance.Analysed performance metrics, identifying demographic differences in the APAC region.Led a project team to curate content and grow the Gen-Z market segment.Continued to lead a recurring project, curating themed playlists to promote diversity and inclusion on the client's platform.Organised and led global social events to foster growth and development within 1021's culture.Undertook a range of responsibilities to support the team and fill gaps in a small but dynamic environment.

Provided direct support to the project manager, facilitating business development activities.Assisted with outbound and inbound marketing efforts, including content development, optimization, event planning, and advertising.Conducted extensive market research and reported on the viability of products in the Australian market.Managed client relationships at local and global levels to drive growth and ensure success.

Conducted market research to assess the viability of expanding their student management software in California.Reporting to the director of the project about Vocational Education & Training (VET) research in the USA.

Devised a strategic plan aligned with ABB's objectives, utilising innovative approaches to meet business goals.Conducted one-on-one meetings with employees in various teams to acquire real-world business acumen.Led a project given for an internship program and delivered a successful presentation and final report.

Trained new team members on many tasksAnalysed the weekly sales and inventory reportsHandled complaints escalated by customers and employeesSet a guideline for all the tasks by positions for employees