Julia Mansfield Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

Strengthening the client relationship by becoming their go-to resource – asking the right questions, agilely leading insightful, real-time dialogue, and being a visible and influential presence among their senior managementHelping the client promote work within their company and, when appropriate, the broader marketplaceDeveloping team members by coaching.

Boston, Massachusetts, United States

• Manages 12+ large and complex client relationships, overseeing events, video production, and content campaigns to drive client satisfaction and growth.
• Demonstrates strong emotional intelligence in navigating complex interpersonal dynamics, ensuring team alignment with project objectives.
• Oversees all account financials including contracts, budgets, and revenue communication to internal teams.

Boston, Massachusetts, United States

• Leads and develops data-driven, integrated strategies for clients in Tech, SaaS, Manufacturing, B2B verticals, yielding $24M agency revenue.
• Proactively seeks out optimizations to increase KPIs and exceed client goals.
• Works closely with decision-makers to drive operational efficiency and scalability by leading process development specific to onboarding, new business development, and internal standard operating process.
• Acts as a key point of contact for the client; leading daily client communications; attending regular in-person meetings; field requests; and creating, analyzing, and presenting monthly performance reports.

Boston, Massachusetts, United States

• Understand and translate customer business goals into a project brief that will be referenced by all internal team members
• Proactively outreach to ensure customer success
• Assist clients to navigate the technical aspects of the onboarding process, including granting 829 access to all relevant accounts
• Gather, analyze and process client data and package all findings into a comprehensive project brief
• Assist in the definition of project specifications and client requirements, involve all relevant departments to ensure technical feasibility and resource availability
• Track and maintain accurate client records and hit key onboarding services milestones

New York, New York, United States

• Supported the Jaguar Land Rover ($4.47b), ADP ($14.2b), Qatar Tourism ($11.7b) team, including call agendas, project trackers, compiling editorial calendar opportunities, and maintaining a master database of press.
• Pitched pandemic alternatives for the brands to launch such as virtual tours, online seminars, brand messaging, etc.
• Drafted press and briefing materials, creative ideas and pitch concepts, and other client communications provided social media and competitive reports while also monitoring media coverage
• Monitored and reported media coverage, producing daily and event-specific reports using a variety of tools
• Actively problem-solved account and team needs, assisted in research projects, and contributed to team brainstorms

Greater Chicago Area

• Free People (Mar 2018 - Jan 2020)
• Worked diligently to resolve unique and recurring customer complaints, promoting loyaltyand enhancing operations through elaborate hospitality
• Forecasted store sales to $2.2M and set professional goal to personally achieve 20% of netsales, leading to training new hires
• Managed and motivated sales team to increase revenue 150% in one years time due to storeexpansion and new initiatives
• Created new initiatives: bi-weekly newsletters, community engagements, experiential events
• Captured and analyzed KPIs for each day, week, and month to compare to previous yearsnumbers

• Responsibilities (Jan 2018 - Aug 2019)
• Received and reviewed pilot scripts for potential production and provided feedback on contract reviews
• Managed administrative functions, including complex calendar management with focus on proper allocation of Vince's availability, updating clients on changing business needs
• Contributed to smooth business operations by facilitating clear communication, organized meetings and conference calls with global executives, responding to emails, and coordinating travel arrangements
• Investigated topics to produce concise summaries when potential gains were evidentResearch Analyst for Changetheworld, Inc. (Jan 2017 - Jan 2018)
• Collected and analyzed data on worldwide events such as disasters, political events, and civil unrest to make philanthropic impact

• Located celebrity entertainment, a dinner gala venue, stage backdrops, AV production, conference supplies within a multi-million dollar budget for 280 Fineco Bank employees who brought in the highest annual revenue in.
• Managed logistics and on-site events for Bentley Motors from 2016-2019, responsible for providing premium hospitality to clients and executives at the Pebble Beach Concours D’Elegance.
• Assisted with set-up, breakdown, and storage projects pre- and post-event for Safeway at multiple PGA Tour events in 2017 and 2018, coordinating day-of logistics with team members and company owners.
• Provided excellent customer service for multiple events with high-end clients includingAlfa Romeo, Bentley, McLaren, Rolex, Bonham’s, CareerBuilder
• Guest services & management—directly responsible for Bentley executives, was asked specifically to manage particular events with VIP guests, assisted with set-up, breakdown, and storage projects pre– and post-event.
• Bentley Motors (August 2016 - August 2019)

Greater Chicago Area

• Participated and supported strategy meetings to implement decisions into action
• Successfully helped launch second retail location, performing SWOT analysis based onmarketplace demands
• Scheduled promotional events such as product launches, mix and mingles, and educationclasses to increase visibility
• Organized and broadcasted social media campaigns by plotting successful SEO to increasewebsite's credibility and drive traffic
• Created alliances with Chicago corporations to build new niche market
• Converted the preexisting paper payroll to a digital based system

Boston, MA

• Prepared and helped plan logistics for events at the Market space, from small private events for trustees and board members to partner organization parties, as well as large public events
• Connected with individual vendors on a regular basis to insure their needs were met
• Assist with social media posting, public relations, and other marketing and outreach
• Lead the Information Desk training for interns to be able to work well with the public
• Work with Community Engagement team on ideas for better placemaking & storytelling

Bachelor Of Arts - Ba, Sociology

Activities and Societies: - President and Founder of Independent Council - International Honor Society of Sociology – Alpha Kappa Delta.

Political Science And Government In South Africa And Mozambique

Revolutionized the concept of cross-cultural understanding through an intensive liberal arts curriculum grounded in 3 immersion homestays.