Team Lead - Peer
CurrentThe Helpline Team Leader (Peer) provides direct supervision, guidance, debriefing and consultation to PANDAs Helpline Telephone Counsellors and Peer Support workers to provide high quality care to all our callers. This role is responsible for managing immediate risk effectively and safely as it arises, including being an escalation point for complex risk. The Helpline Team Leader provides support to their direct team of counsellors and peer practitioners, with the aim of supporting their professional and practice development, meeting goals and targets, facilitating high quality work and driving good outcomes from their team as well as mentoring and coaching team members to foster and promote a healthy work culture.