Julia McCarthy is an independent consultant guiding organisations and individuals on their aged-care journey.Drawing on more than 30 years’ business and industry experience, Julia is an expert in diagnosing problems and identifying practical professional solutions.Julia is keenly focused on the needs of the individual and the importance of improving the overall client experience. From start-ups to established organisations, Julia's expertise covers home care, residential aged care, private aged care services, disability, retirement living and alternative accommodation.Driven by a relentless desire to make a difference in the way services are delivered to older Australians, Julia has assisted countless individuals and their families and successfully transformed dozens of aged care organisations.Highlights of Julia’s recent work include:• Working with 10 new providers to establish their home care operations • Re-engineering an Aged Care and NDIS business resulting in increased profits, improved staff morale and full compliance across policy and procedures• Completing “mystery shopper” services for aged care business owners as part of a customer experience review• Advising on a new marketing strategy and business model for a retirement village resulting in increased occupancy and an improved customer experience.“I was introduced to Julia through an acquaintance as I needed to find answers to the maze and puzzling ways of the “My Aged Care” process in which I had “fallen into a crack”. I found Julia to be approachable, professional and efficient. She is a genuine person with ethics and values exceeding my expectations. Importantly, from the start to a successful outcome, I was kept informed and supported every step of the way.” Hélène, Brisbane