-Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services. Use computerized system, accepting and delivering packages and accountable mail, issuing and cashing foreign and domestic postal money orders, accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations.-Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; helps in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using Mobile Point of Service (mPOS) to complete transactions (where applicable).-Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services. -Handles and processes customer purchases and returns relating to products and services and may use a point-of-sale system. Assists customers with transactions.

 Versatile Gate Agent consistently meeting passenger needs and ensuring passenger satisfaction. Proficient in ticketing reservation system, associated paperwork related to boarding/deplaning.  Excellent customer service receiving many compliments for positive attitude and providing passengers a great experience while working both contracts. Consistent additional revenue leader with Spirit Contract.  Booking reservations, ticketing, adjustment to tickets as well as assisting customer when interruptions occur. Announce flight information, direct passengers to terminal facilities. Open gates and authorized customers to board. Worked with other departments to effectively resolve customer issues.  Completed Ground Security Coordinator Training (GSC), Complaint Resolution Official Training (CRO) and Operations Training. Completed Operations Training (OPS).

 Identified customer needs and desires along with budget and schedule to select appropriate destinations, accommodations and other travel plans.  Provide detailed estimates for customers. Anticipate and respond quickly to issues, changes and customer concerns. Assisted in resolving urgent ticketing and boarding issues as well as processing necessary Visa and travel documents.  Served both personal and business travel needs.  Recognized as one of the Top Performing agents in the office.  Managed projects, conducted research, and disseminated information by using the telephone, mail services, Web sites, and email.