Operations Process Governance Manager
CurrentManaging high impacting Incident escalations and being responsible for communication to the higher Management and interact as single Point Of contact for background activitiesIncident-, Problem- and Change Management (ITILv3) handling and understanding the financial impact or riskDemonstrate a strong technical understanding, with the ability to express and communicate clearly to both technical and non-technical audiencesResponsible for internal KPIs and interacting with different Teams to archive Team goalsManaging the Change Management for WIAM (Workforce Identity and Access Management) and handling on business driven escalations to make sure there are no financial impact Find new solutions of improvement to reduce the workload in our team for Incident, Problem and Change ManagementExperience in strong appreciation of working in virtual and multinational teams