Julia Mollet Email & Phone Number

London, England, United Kingdom

Tulum, Quintana Roo, Mexique

☑ Assisted and accompanied the events team and manager with a high number of events, ranging from small meetings to 300-guest weddings
☑ Supported the events coordinators with logistical and administrative support e.g. invoice, contract, etc
☑ Maintained communication with event vendors and clients through lifecycle of each event & Resolved customer complaints via phone or email
☑ Maintained records of all bookings e.g. venue and catering and taking payments
☑ Worked with customer service manager to ensure proper customer service is being delivered
☑ Undertook competitor analysis

☑ Proposal of a strategic vision of customer acquisition:
☑ Internal diagnostic
☑ Strategic vision based on strong values
☑ Implementation plan to seduce, acquire and retain existing and potential customers through a BtoB event
☑ Creation of a personae

Région De Chambéry, France

☑ Took the initiative to deliver a wide range of services that guide passengers through their entire flight process
☑ Managed flight entrance to departure lounge
☑ Managed relationship and communication with tour operators & passengers
☑ Kept eyes peeled for nefarious activity around the counter and reported any suspicious looking luggage items or passenger documents
☑ Assisted passengers with particularities (unaccompanied children, passengers with disabilities).

☑ Proposal of a strategic vision of customer acquisition to support the development of the establishment business:
☑ Internal diagnostics
☑ Strategic vision based on strong values
☑ Implementation plan to seduce, acquire and retain existing and potential customers
☑ Creation of persona and market x product

Région De Chambéry, France

☑ Took the initiative to deliver a wide range of services that guide passengers through their entire flight process
☑ Managed flight entrance to departure lounge
☑ Managed relationship and communication with tour operators & passengers
☑ Kept eyes peeled for nefarious activity around the counter and reported any suspicious looking luggage items or passenger documents
☑ Assisted passengers with particularities (unaccompanied children, passengers with disabilities).

Saint-François Longchamp

☑ #MySFL resort brand development and community development:
☑ Conducted primary research e.g. diagnosis of the territory, qualitative interviews, benchmarks, netnography
☑ Processed and analysed data, identify trends, interpret information, and present it in an accessible and understandable format
☑ Created brand tools e.g. brand codes, editorial chart
☑ Undertook the creation of brand community

Val D'Isère

☑ Through attentive listening and availability, took into account the specificities of each children (2-13 years old) or adults
☑ Gave references and rules to establish a trust relationship which promotes mutual respect and conviviality
☑ Developed relationships and fostered autonomy
☑ Constantly ensured children physical, moral and emotional security
☑ Prepared and managed manual and sport activities

Saint Etienne De Saint Geoirs

☑ Took the initiative to deliver a wide range of services that guide passengers through their entire flight process
☑ Managed relationship and communication with tour operators & passengers
☑ Kept eyes peeled for nefarious activity around the counter and reported any suspicious looking luggage items or passenger documents
☑ Assisted passengers with particularities (unaccompanied children, passengers with disabilities).

Master'S Degree In International Tourism Management, High Honors

1st year: ☑ Management tools: Digital Marketing Tactics, Project Management and Financial Analysis, Tourism Innovation Management.

Master Of Science - Ms - Tourism And Hospitality, Term Gpa 85%

1 semester ☑ Foundations of Tourism and Hospitality ☑ Research Methods ☑ Tourism and Sustainable Development

3Rd Year Of Bachelor'S, Business And Languages

Activities and Societies: Dance Society, Baking Society, Cocktail Society 1 year ☑ Aspects of British History ☑ Enterprise.

Licence, Applied Foreign Languages, Honors