Julia Osmolets Email & Phone Number

Toronto, Ontario, Canada

~ Focused primarily on Client retention activities ~ Investigate, negotiate and resolve of all types of customer complaints~ Handle escalated telephone calls from customer service team to ensure positive outcome~ Maintaining Company online reputation including addressing BBB complaints and cc charge back disputes~ Fostering positive online reviews~ Research and implementation of initiatives focused on claim process improvements incl. measures to ~ prevent customers claims

Salt Edge Inc. innovative company specialized in FinTech. It provides world-leading account data aggregation, customer-oriented money management and white label banking solutions.~ Account Manager for existing product~ Intermediate between Dev. Team & client: addressing customer issues, being able to dive into technical details and to coordinate with the technical team~ Managing client communication and providing the bridge between them and the technical team;~ Contacting inbound leads that have requested demo + Actively searching and reaching out to new potential leads.~ Product presentations (technical/marketing) ~ Market research and industry competency~ Monitoring legislation standards by regulators and it affection on Product

Phuket, Thailand

~ Maintaining major working processes, communication and coordination between the departments ~ Handling business correspondence, managing personal documents and data~ Typing, compiling and preparing reports, presentations and correspondence~ Implementing and maintaining procedures/administrative systems~ Organising and planning of business events and conferences~ Take accurate and comprehensive notes at meetings~ Booking and arranging travel, transport and accommodation~ Collating and filing expenses