Richard Walker Email & Phone Number

New York, United States

- Drive sales success by translating complex SaaS integrations into client solutions, supporting seamless product adoption.• Plan, build, and deliver product demonstrations that showcase Extole’s platform capabilities, tailored to meet specific client needs and position the product advantageously in a competitive landscape.• Lead solution architecture discussions with prospects, addressing data integration, API framework, and performance optimization to ensure alignment with client requirements.• Partner directly with Account Executives (AEs) to address unique prospect needs, developing and delivering custom demos aligned with market-specific challenges.• Independently refine demo toolkit elements, including apps, scripts, and presentations, to ensure a seamless, engaging user experience, enhancing AE performance in demo presentations.• Provide strategic feedback to improve demo quality and consistency, contributing to the enhancement of pre-sales processes across the company.• Conduct market and competitive research, identifying features and tools to elevate Sales Engineering efficiency and effectiveness.• Research and vet potential third-party vendors to identify solutions that enhance platform functionality, streamline integrations, and align with company and client needs, strengthening platform’s competitive position.

-Conduct technical interviews for all levels of developer job positions and many different languages including JavaScript, Python, Java, C++, etc.-Create a standardized report for fair grading of every interview participant

- Designed, built, coded, launched, and maintained bespoke Conversational AI experiences for Enterprise eCommerce brands.• Informed the technical integrations that supported new client experiences that mapped to business objectives.• Managed performance optimization and insights utilizing custom SQL queries to improve and enhance design experiences.• Managed clients with compounded annual budgets of up to $1.1m, leading to an increase of 30% of ARR from existing business• Assessed use cases for automation - including the context, topics, and intents that defined the conversation interaction, alongwith the associated utterances, entities, conditional logic, and conversational flow control patterns.• Customer-facing; translated needs and use cases into conversational UX that delivered on stated business objectives and KPIs.• Maintained ownership of in-market experiences and optimization processes.• Clients have included Michael Kors, TechStyle, Corona, Uber, AT&T, Clairol, Nike Jordan, Piaget, etc.• Worked cross-functionally with Sales, Customer Success, and Engineering

Greater New York City Area

Docker Compose visualization tool to allow developers and non-developers alike to visualize container interconnectivity.• Built a Node.js/Express server which enabled dynamic access to the computer’s file system in order to pull developers’ docker container information into our application from various locations. • Utilized Node’s ability to spawn child processes to instantiate instances of the Docker CLI and perform commands to fulfill frontend queries.• Leveraged Node’s asynchronous request handling to deliver a smooth user experience (UX) within an Electron desktop application while Docker specific commands were handled in the background.• Imported 3rd party parsing library within Express middleware and manipulated functionality to retrieve the standard out text stream from Docker allowing Docker commands to be exposed through an API.• Delivered backend API data through React application UI in order to visualize data in a more user friendly manner• Translated application to an Electron desktop application in order to bypass the browser’s built-in security barriers which enabled access to the user’s local file system and locate the full folder paths of their docker-compose.yml files.https://github.com/Spindocker/Spin

7 East 12Th Street New York, Ny

New York University, School of Professional Studies – Center for Academic Excellence and Support/Office of Educational Technology• Inherited in progress faculty development website and modified HTML and CSS to complete for launch, while following company’s in house style guides. • Connected faculty events with eventbrite 3rd party api calls to post when events were held to faculty users.• Media specialist supporting school-wide academic divisions, deans, and faculty• Provide technical solutions to support educational technology initiatives• Video production planning and execution of school-wide special projects and faculty course content• Photography: library of images for departmental use• Training Documentation Materials: Worked with instructional designers to create Kaltura (NYU Stream) how-to’s for faculty

Greater New York City Area

• Designed web presence and maintained website for multiple clients• Created Facebook profile and manage traffic, comments, and messages• Consulted on how to drive new traffic through web, social media and promotion packages