Responsible for successfully developing existing and new relationships to promote new ATM business for Nationwide. Retained business by renegotiating contracts and constantly hitting targets for new installations.Developed beneficial relationships to generate new ATM business for Nationwide. Involved analysing requirements of both Nationwide & potential client, predictions on ATM performance over the term of the deal, preparing detailed business cases, desk top analysis, site visits, financial recommendations presented to Senior Management. Took full accountability for any cases which were progressed successfully.Managed client relationships at stake holder level, managing the expectation of the client and any contractors working on our behalf. Ensure their services meet all requirements and represent value for money.Review & discuss all legal documentation for new acquisitions, i.e. Heads of Terms, Licences. Ensure the best deal is being negotiated and where necessary suggest additional or removal of clauses.Review current ATM deals which are due for expiry, involving financial review of current deal, make financial recommendations, negotiations with the host, preparation of new legal documentation or where necessary arranging removal of the ATM.Ongoing day to day management of all clients, acting as a first point of contact with Nationwide.

Investigated and ran all major computer system faults, provide rapid determination of the problem cause, defining practical solutions and co-ordinate prompt implementation of fixes.Developed close working relationships with various business areas, co-ordination of their activities, whilst frequently crossing lines of responsibility.Production of Service Incident Reports, circulated to Senior Management and Executives, detailing the status of incidents and actions arising.

Plan, resource and implement all aspects of software distribution to over 800 branch locations, acting as first point of contact for all operational, development and business queries.Testing of new software prior to distribution, including the production of test scripts ensuring they conform to the required ISO9000 documentation standards.Involved in various departmental initiatives to improve work streams, including a major re-write of support documentation for the Technology Helpdesk.

Provide second line support to the helpdesk for all hardware and software queries.Aiding the software distribution process to our Retail Network.Day to day management of the Society's primary data collection system - PODCS.

Daily first line telephone support for all the Society's user departments, supporting both hardware and software, resolving faults and saving money on engineering visits.

Responsible for processing all orders and invoices for Technology Division, ensuring all were dealt with correctly to meet payment timescales.