Julia P. Email & Phone Number

Provide remote technical support to customers on a cross-functional team via email and phone.Educate customers on the use of Lexia Learning’s digital products, improving product knowledge.Track and manage cases through CRM systems, consistently resolving an average of 170 cases per month.Troubleshoot application and access issues, ensuring a 24-hour first response rate.Collaborate with internal teams to identify, report, and resolve technical issues, contributing to improved customer satisfaction and system workflows.

Delivered technical and administrative support to clients via phone, email, and video conferencing.Maintained organizational efficiency through case tracking and data management, streamlining workflows for faster resolution.Developed process documentation and internal help articles to support knowledge-sharing and consistency across teams.Designed and executed HTML email marketing campaigns, with a focus on accuracy and content quality.Facilitated cross-team communication to promptly resolve client inquiries, enhancing overall satisfaction.

Assisted customers with locating products through digital database.Maintained a high level of customer satisfaction through effective verbal communication skills.Informed customers of available technology, meeting rooms, novel products, and events.

Collaborated with a cross-functional team to design end-to-end processes for a start-up product, focusing on user research and task flow development.Developed user personas, site maps, wireframes, and high-fidelity prototypes to improve the user experience.Contributed to branding, copywriting, and digital marketing efforts, including social media and email campaigns.

United States

Managed digital and print collections of over 15,000 materials using digital asset management techniques.Provided technical support for both software and hardware, ensuring smooth operations for students and staff.Conducted circulation and usage analysis to inform data-driven purchasing and resource allocation.Developed and implemented digital and print media campaigns to boost student and staff engagement.Led a team of volunteers and managed administrative tasks, including inventory tracking, bookkeeping, and billing.

United States

Developed taxonomies and labeling systems. Worked in close collaboration with interdisciplinary teams across research and design projects.

Greeley, Colorado, United States

Educated users on locating materials through Integrated Library System.Maintained a high level of customer satisfaction and engagement through effective verbal communication skills.Performed collection maintenance through shelving and shelf reading.Proactively communicated available technology, meeting rooms, novel products, and events to patrons.

Library And Information Science

Associate Of Science - As Library Technician, Library And Information Science

Associate Of Arts - Aa, Multimedia Graphic Design And Art