Julia Pinto Email & Phone Number

Houston, Texas, United States

Deliver exceptional customer service, strategic leadership, and account management throughout the software deployment process; answer client questions and translate objectives into tactical action plans. Ensure alignment of the client’s needs and electronic document management systems (EDMS) Ensure the completion of project documentation such as incoming and outgoing correspondence, change orders, RFI, Daily Report, Daily Diary, Submittals and other forms of pertinent documents from the client and contractors. Verify the coordination of Consultants & Contractors for facilitating documents Workflow and ensure documents status to be signed, approved and closed. Confirm the correct User rights to documents via the Permission Model, based on Users Role/Title. Engage with clients to build rapport, identify needs, and facilitate clear communication with developers and subject matter experts (SMEs); serve as primary point of contact for all account issues. Spearhead a range of customer implementation, adaptation, and customization projects, as well as train the trainer meetings; lead progress meetings and training sessions. Create meeting agendas, capture minutes, and document and follow up on action items; produce and update monthly reports; track hours and changes on various projects to drive project progress. Launch new workflows and identify ways to streamline operational processes; perform user acceptance testing (UAT) of software data in R&D and production, as well as quality assurance on system developments. Maintain project quality management logs, documentation, and related forms; ensure system verifies project quality activities are performed in accordance with the client’s requirements and spec requirements. Support management with special projects and assist with troubleshooting system (Help Desk) as needed; demonstrate willingness to step up and assist wherever needed.

Held full oversight of GoExpedi’s quality management system; successfully secured GoExpedi’s ISO 9001:2015 certification; monitored system to ensure efficiency and effectiveness. Instructed personnel in new QMS to verify competence and maintain training matrix; coached team members in various quality control and analytical procedures. Scrutinized records, reports, and other documents to establish facts and detect discrepancies; reported nonconformance of products, processes, daily production quality, root cause analyses, and quality trends. Introduced comprehensive quality plans including all work-related instructions, forms, and procedures; led internal and external quality audits. Deployed continuous improvement initiatives, preventative and corrective actions, root cause analysis, solution implementation, and follow-up (OFIs). Accountable for control of documents, risk assessments, management reviews, and customer satisfaction; assisted in managing AVL and vendor score cards. Resolved customer concerns promptly and professionally; leveraged strong active listening and problem-solving skills to create effective solutions to challenging issues.

Oversaw inspection and document control, cooperating with manufacturing supply chain to achieve the highest level of quality and customer satisfaction; measured document performance and effectiveness of quality objectives. Led multiple quality audits including ISO 9001 and API Q1, the majority of which produced zero findings; conducted real-time, inventory, and supplier audits to optimize quality standards. Championed comprehensive product quality plans and standards to create an effective quality management system; tracked and maintained quality objectives (KPIs). Established countermeasures for quality flow out by conducting root cause investigations, implement and close, and corrective and preventative actions. Owned responsibility for quality assurance training across all departments; communicated proactively with departments and teams to identify and correct knowledge gaps. Worked closely with department personnel and third-party personnel to drive compliance with governing standards and scope criteria: NDT, welding, heat treat, etc. Participated actively in project management meetings, led weekly safety meetings, maintained OSHA 300 documents, and ensured adherence to all safety policies and procedures. Supervised calibration for all testing, measuring, and monitoring equipment; compiled and reviewed databooks for new builds and service jobs; audited and maintained AVL/SQL approved vendors list. Managed internal and external quality expectations including inspection hold points throughout product realization and servicing; supported department managers with detailed QA trend reports.

Houston, Texas Area

Hired as quality assurance specialist and quickly promoted to quality assurance manager; tasked with establishing newly purchased sister company, Array Products, in 2015; accepted management responsibilities for both locations securing API certification and leading API audits. Handled all aspects of document control, ensuring forms, procedures, and internal and external specifications were up to date and easily accessible; coordinated a variety of tender contracts, work traveler, and shipping projects. Directed annual management reviews and maintained training matrix: verified and approved all incoming certification documents to ensure compliance (COC, MTR, NDE, coating, batch/cure). Orchestrated traceability and inspection throughout the product realization process to drive compliance with company policies, procedures, and specifications, as well as statutory and regulatory requirements. Strategized quality objectives, tracked KPIs, and identified deficiencies to improve performance and efficiency; maintained calibration for testing, measuring, and monitoring equipment. Issued SCARs/NCRs and found root cause using 5 Whys and 8D method; created and issued CAPAs, following up on report progress and effectiveness. Led successful internal, customer, and API audits; audited vendors, working closely with purchasing department to maintain AVL. Managed marketing logistics, including SH&R BOLs, COO, NAFTA, and freight scheduling; booked contracts for all domestic and international conference and exhibitions, including the Offshore Technology Conference in Houston. Partnered with trade show design firms to meet the show’s marketing objectives while building brand awareness and target audience engagement. Placed POs for company apparel and trade show giveaways; furnished booths and coordinated shipment of displays with freight forwarders.