Julia Smith Email & Phone Number

Responsibilities include:Project managing scheme delivery including detailed design, site meetings, snagging, handovers, defect resolution and aftercareNegotiating and securing planning permissions and s106 and CiL agreementsTender, selection, approval and negotiation of JCT contracts and development agreements Chairing meetings and negotiating with consultants, solicitors, contractors, architects, local authorities, government bodies, group directors, sales agents and stakeholders Contract management Report writing and audit management

Leading teams comprising 6 - 25 staff Overseeing the workload, output and quality of lending and customer service teams Managing performance, sickness, discipline, one to one’s and appraisalsMotivating, developing and coaching people Controlling budgetsSetting targets, monitoring activity and analysing resultsDeveloping and implementing improvement ideasMeeting customer service standards and service level agreements Complaint handlingDebt management and risk assessment of borrowing requests