Julia Thomas Email & Phone Number

Cape Town Area, South Africa

• Provide New accounts/Rewards(loyalty program) and Insurance training to 41 Retail stores
• Coordinate, facilitate and provide logistical support for all card department training activities at store level (e.g. venue, prepare training material etc.)
• Create and co-ordinate training schedule
• Track customer card training administration documents
• Provide progress reports of all customer card training
• Update training material in line with unit standards

Cape Town Area, South Africa

• Managed the Financial Services product (private label accounts and insurance), and team of 4 people
• Reviewed credit applications escalated from the customer service department
• Developed training manual for credit, insurance offer and customer service, facilitated in-store associate training, and on-going store visits to 23 stores.
• Dealt with escalated customer queries & complaints on the Insurance and Private Label (88000 account customers) via telephone, e-mail and the Internet (Hello Peter)
• Liaised with Nedbank (owners of the private label book) on technical issues, club acquisitions etc.
• Coordinated and attended monthly management Steercom meetings with Nedbank and Operations