Work on logistics solutions for shipping oversized / overweight machinery or equipment and loads with special requirements throughout Canada and US.Match customer's logistics needs arranging Flatbed, Step-Deck, RGN, Float and Super B moves.Perform freight services in compliance with company and government regulations.Plan and coordinate pick-ups and deliveries working with Shippers, Carriers and Consignees to manage the schedules.Track and report shipment status… Show more Work on logistics solutions for shipping oversized / overweight machinery or equipment and loads with special requirements throughout Canada and US.Match customer's logistics needs arranging Flatbed, Step-Deck, RGN, Float and Super B moves.Perform freight services in compliance with company and government regulations.Plan and coordinate pick-ups and deliveries working with Shippers, Carriers and Consignees to manage the schedules.Track and report shipment status to customers, provide accurate updates.Process spot requests advising the customers on the best prices and terms available.Negotiate terms, conditions and pricing with qualified carriers for freight services.Ensure that freight paperwork is completed and approved before transportation.Resolve discrepancies and issues in a timely manner.Respond to customer concerns and queries professionally maintaining positive and productive relationships.Maintain strong relationship with multiple carriers.Maintain freight files and customer receipts for reference purposes.Manage multiple tasks and develop new sales strategies to improve business.Contact current and potential customers for new business opportunities. Show less

Interact with customers via phone and email, reply to the inquiries and redirect to designated departments when applicable.Provide updates upon customers’ requests using Trackensure and Infosite to trace truck/trailer/shipment location compairing the data with the actual order.Monitor pickup and delivery times, appointments, reporting drivers’ detentions if any.Deal with troubleshooting by collaboration with the company operations and customers.Enter data… Show more Interact with customers via phone and email, reply to the inquiries and redirect to designated departments when applicable.Provide updates upon customers’ requests using Trackensure and Infosite to trace truck/trailer/shipment location compairing the data with the actual order.Monitor pickup and delivery times, appointments, reporting drivers’ detentions if any.Deal with troubleshooting by collaboration with the company operations and customers.Enter data provided by customers, update existing data, retrieve data from or upload to the database as requested, perform regular backups to ensure data security.Achieve productivity standards and goals working with other CSRs in order to maintain the highest level of customer service. Show less

Estimated freight rates, calculated costs, advised customers on transportation methods and services available.Expedited and routed movement of incoming and outgoing cargo.Took orders from customers, scheduled and arranged pickups and deliveries.Dispatched drivers on contracted loads. Maintained professional relationships with customers via phone and email.Provided directions & specific instructions for drivers regarding pickup and delivery… Show more Estimated freight rates, calculated costs, advised customers on transportation methods and services available.Expedited and routed movement of incoming and outgoing cargo.Took orders from customers, scheduled and arranged pickups and deliveries.Dispatched drivers on contracted loads. Maintained professional relationships with customers via phone and email.Provided directions & specific instructions for drivers regarding pickup and delivery requirements.Checked import/export documentation, prepared and transmitted inbound and outbound manifests.Positively motivated outside yard crew & truck drivers. Show less

Analyzed clients’ current needs in terms of life insurance, final expenses, mortgage protection, family readjustment income and children’s education.Created, implemented, and reviewed clients’ plans in order to keep them relevant to the current client’s life situation.Targeted to achieve client satisfaction and loyalty through providing coverage and policy service that meets their needs.Submitted daily reports to the agency managers.

Coordinated Customer Service operations, linking departments in the resolution of day-to-day issues, enhanced service strategy and offerings, paid visits to the key clients with the purpose to discuss and improve the service.Worked with over 60 representatives in 15 regional centers to resolve problems and facilitate solutions.Answered customer inquiries as needed.Took part in development and implementation of service strategies for the key accounts.

Contributed to the development of business plan, promotion programs and marketing strategy for the start-up organization.Synchronized operations of the process of transportation and delivery of correspondence, parcels and freight of about 30,000 items annually throughout Kazakhstan.Worked out effective shipping schedules.Participated in setting the goals for improvement of the service provided by the company.

Daily communicated with 20 regional representatives and monitored the process of transportation and delivery of correspondence, parcels and freight throughout Kazakhstan, starting as a new company.Identified representatives’ needs and reported to Operations Department.Generated daily charts reporting the deliveries.Co-operated with the Customer Service Department in order to improve service schemes.