Julia Vasquez Email & Phone Number

• Answer and dispatch incoming calls from clients to couriers and entered the information into CXT courier software system.• Assign and dispatch all calls and STAT’s.• Monitor online dispatch board for potential issues.• Research and resolve client issues quickly and accurately.• Monitor status of deliveries and pickups to ensure timely delivery to client.• Assist couriers as needed to help ensure routes are completed to client expectations.• Review route sheets for accuracy.• Monitor and utilize web-based applications, tools, and reports.• Ensure policies and procedures as defined by clients and the company are being met.• Assisted the Operations Manager in additional Administrative Tasks as assigned.

Greater Nashville Area, Tn

Greater Nashville Area, Tn

• Ensured that patient contact is handled with accuracy and operational effectiveness and provided the customer with polite, prompt, and courteous service.• Thoroughly explaining product and/or services, to ensure that the customer receives all of their supplies without error.• Resolve customer concerns.• Record customer information by obtaining, entering, and verifying required data and following HIPPA guidelines for customer privacy safety. • Provide customer follow-up as required by transferring the patient to their local branch or following up with an email to their local branch.• Contributed to departmental objectives through tracked contact and sales results. Provided support to the billing department to ensure that customers receive proper and timely statements.• Created updated and detailed training documents for the O2SC department.• Trained new employees for the Oxygen department, finishing the onboarding cycle, by setting up their remote desktops, completing their ADP tasks, including required compliance training and any tax related forms that need completion. I trained new hires on how to use Avaya, CT Desktop Suite, LITE and other department programs. (ie MS Office, Center Profiles)• Assisted the billing department in submitting pick-up orders and resupply order for processing.

Nashville, Tennessee

Las Vegas, Nevada

Las Vegas, Nevada