Julia Wright Email & Phone Number

Raleigh-Durham, North Carolina Area

• Build relationships on behalf of the company, with key external stakeholders including elected officials, regulatory agencies, community leaders, and industry associations.
• Heavily engaged in capital infrastructure projects through outreach strategy. Support plans to assure success of projects while maintaining or improving customer satisfaction.
• Strong focus on building community connections. Identify charitable contribution opportunities to strengthen the company’s engagement within local communities.
• Provide leadership on various external committees and boards.
• Respond on the behalf of the organization to outside regulatory agencies to resolve escalated customer issues to the satisfaction of all parties

Raleigh-Durham, North Carolina Area

• Managed field processes for credit-related and basic meter service orders.
• Coordinated efforts to resolve billing and meter issues as well as escalated customer service concerns.
• Worked as the corporate customer relations representative to resolve customer issues with various outside agencies.

Raleigh-Durham, North Carolina Area

• Provided specialized customer service to commercial and industrial customers.
• Sold products and services to meet sales goal.
• Performed commodity market study to assist customers with usage analysis and budgeting.