Julia Alson (Drewniak), Cptd Email & Phone Number

Vienna, Virginia

- Engage instructional design process and best practices to ensure the quality and consistency of educational materials- Work extensively with our Learning & Development Team or internal SMEs to determine the outline and content of learning materials that meet learner and stakeholder needs- Develop select teaching aids such as training handbooks.

- Create and maintain trainer and supervisor led sessions, including talking points and agent resource material, e-learning modules, and self-study resources for both new hire agents and ongoing training- Develop eLearning modules from storyboard to completion, including tracking office engagement and producing reports of staff completion and passing.

- Analyze and test underwriting initiatives and the coordination of changes to the underwriting systems. - Create test plans to ensure underwriting changes are implemented within the system- Manage the testing process of underwriting systems through coordination between internal and regional teams during development, testing, and implementation- Create and.

Fredericksburg, VA

Monitor service agent calls to evaluate performance based on corporate guidelines, providing analysis to managementMaintain ACE Call Driver Tool and related results reportingCollaborate with Green Belt Project team developing NBUS ACE CAll Driver Tool, including creating and updating tool based on feedback and reviewing future call handling and monitoring.

Fredericksburg, VA

Answer customer service calls as licensed agentQuality champion throughout Training/Transition/Service FloorCreated MOAT/GPUP Offer Resource for Service AgentsProvided continuous input map release to managers and PMT Team

• Contribute articles, videos & ideas on Generation Y/ Millennials

Conduct walk-through interview of site with users to understand their use and experience; provide advice to site team on how to maintain high quality and usabilityProvide assistance on content development and creation, such as editing videos and adding captions to video interviewsMaintain social media platforms with recent site updates and news

Guide students in the creation of video to celebrate school's Centennial; from concept, planning, shooting, and editingTaught students Final Cut Pro

Organized and led 8 week session of 5-10 students from an underprivileged area in the Keep it Reel program, teaching about documentary filmmakingIndependently guide students of different ages and skill levels through the video production process, from storyboard, filming, editing, and productionWork with Light House staff and other mentors to create and.

Independently created daily curriculum on film and documentary concepts; guided students through completion of Upward Bound Program Documentary summer projectDeveloped and taught classes on Final Cut Pro, iMovie, and social media/blogging, teaching basic navigation of the interface, how to perform common tasks, and use the programs and applications in.

Independently guide students of different ages and skill levels through the video production process, from storyboard, filming, editing, and productionWork with Light House staff and other mentors to create and execute program curriculum, allowing students to gain more knowledge about the area of concentration and apply professional techniques to their own.

Master Of Arts - Ma, Educational Technology Leadership

By completing my masters in Educational Technology and Leadership I learned about the qualities that make a successful leader, the.

Graduate Certificate In Instructional Design, Educational/Instructional Technology

A great program that allowed me to dive into instructional design pedagogy and practices that developed my skills using real-world problems.

Bachlor Of Arts, Sociology, Media Studies

Where I discovered my passion for creating learning content through multimedia tools.

Education record