- Collaborate in improving developer experience, ensuring effective use of APIs by partners;- Utilize key tools, frameworks, and technologies in the field to solve problems and offer innovative solutions to clients;- Responsible for responding to support tickets, providing technical assistance and guidance to users;- Conduct analyses of integrations to identify potential issues and generate efficient solutions;- Inform clients of identified issues through detailed reports… Show more - Collaborate in improving developer experience, ensuring effective use of APIs by partners;- Utilize key tools, frameworks, and technologies in the field to solve problems and offer innovative solutions to clients;- Responsible for responding to support tickets, providing technical assistance and guidance to users;- Conduct analyses of integrations to identify potential issues and generate efficient solutions;- Inform clients of identified issues through detailed reports, aiming to continuously enhance their experiences. Show less

- Proactive performance in monitoring operations, ensuring compliance with standards, identifying deviations, and taking corrective measures;- Use of advanced analytical tools to interpret data, identifying patterns and improvement opportunities;- Collaboration with internal teams to develop and implement process optimization strategies;- Proactive identification of bottlenecks and implementation of quick and effective solutions;- Coordination of initiatives to implement… Show more - Proactive performance in monitoring operations, ensuring compliance with standards, identifying deviations, and taking corrective measures;- Use of advanced analytical tools to interpret data, identifying patterns and improvement opportunities;- Collaboration with internal teams to develop and implement process optimization strategies;- Proactive identification of bottlenecks and implementation of quick and effective solutions;- Coordination of initiatives to implement technological and procedural solutions aiming to improve conversions;- Preparation and presentation of detailed management reports to enhance operational performance;- Active participation in the analysis of feasibility of new operations;- Continuous search for improvements and innovations, staying updated on industry best practices;- Collaboration with multifunctional teams to identify improvement opportunities and promote a culture of operational excellence;- Contribution to the implementation of technological and methodological innovations to optimize efficiency and quality of operations.- Training and mentoring team members to become qualified support and analysts, ensuring they are equipped with the necessary skills and knowledge to excel in their roles. Show less

- Responsible for monitoring and resolving operational issues in real-time, ensuring the continuity and efficiency of operations to meet customer needs;- I provide specialized technical support to customers, diagnosing and solving complex software, hardware, and network problems to ensure customer satisfaction;- I manage critical incidents promptly, coordinating responses and ensuring transparent communication with customers to minimize impacts and quickly restore normal… Show more - Responsible for monitoring and resolving operational issues in real-time, ensuring the continuity and efficiency of operations to meet customer needs;- I provide specialized technical support to customers, diagnosing and solving complex software, hardware, and network problems to ensure customer satisfaction;- I manage critical incidents promptly, coordinating responses and ensuring transparent communication with customers to minimize impacts and quickly restore normal operations;- I work closely with development, operations, and other teams to identify and resolve recurring issues, implementing continuous improvements in processes and systems;- I conduct in-depth analyses of incident trends and patterns to identify areas of opportunity and propose preventive solutions, contributing to the stability and reliability of services;- Committed to providing an exceptional customer experience in all interactions, prioritizing their needs and ensuring satisfactory resolution of their issues. Show less

- Recieving, recording, classification, prioritization, analysis, and resolution/direction of user requests.- Problem management and conducting approvals.- Monitoring integrations on Grafana and Rancher.- Providing support to customers regarding system errors, requests, and inquiries.- Conducting onboarding for customers on Moorse's business and campaign plans.- Maintaining updated knowledge about changes within the company and seeking cooperation to solve problems.-… Show more - Recieving, recording, classification, prioritization, analysis, and resolution/direction of user requests.- Problem management and conducting approvals.- Monitoring integrations on Grafana and Rancher.- Providing support to customers regarding system errors, requests, and inquiries.- Conducting onboarding for customers on Moorse's business and campaign plans.- Maintaining updated knowledge about changes within the company and seeking cooperation to solve problems.- Improving software skills and motivation to overcome obstacles quickly and effectively. Show less

Nesta empresa tive a oportunidade de trabalhar com diversas áreas da arquitetura, o que me possibilitou ganhar um vasto conhecimento que me permite adaptar em qualquer trabalho no qual eu seja encarregada. Graças aos projetos que participei, que foram localizados em Angola, pude entender como funciona todo o planejamento necessário para a execução de um produto que será utilizado por milhões de usuários. Foi possível aperfeiçoar meus conhecimentos prévios em softwares, além disso, a grande… Show more Nesta empresa tive a oportunidade de trabalhar com diversas áreas da arquitetura, o que me possibilitou ganhar um vasto conhecimento que me permite adaptar em qualquer trabalho no qual eu seja encarregada. Graças aos projetos que participei, que foram localizados em Angola, pude entender como funciona todo o planejamento necessário para a execução de um produto que será utilizado por milhões de usuários. Foi possível aperfeiçoar meus conhecimentos prévios em softwares, além disso, a grande demanda de trabalhos e as equipes na qual fiz parte, me motivou a conseguir resolver problemas de uma maneira mais rápida e eficaz. Show less

Durante o período em que estagiei na Tenda Arquitetura, desenvolvi uma autonomia, que me permitiu melhorar minha capacidade em aprender novos softwares de uma maneira rápida e ágil, para que facilitassem o processo de visualização do produto final para os usuários.

No escritório de Arquitetura Aline Suerda, tive meu primeiro contato com clientes e como lidar com suas necessidades. Participei ativamente nos processos de idealização, planejamento e desenvolvimento de projetos arquitetônicos. Etapas estas que permitem compreender totalmente como será o produto final e como ele irá impactar os seus usuários, além da vivência em escritório que me permitiu aprender a trabalhar harmoniosamente em equipe.