- Lead external clients and internal account teams through software implementation to ensure customer engagement, successful product adoption and retention.- Responsible for managing task plan, action items and implementation lifecycle from close of sales to completed onboarding.- Developed Project Manager implementation process and documentation for new HighQ product for Legal, Government, Canadian and LatAm customers.- Assist internal account teams with HighQ new product information and education.- Attend regular product update calls and disseminate applicable information.- Support multiple SaaS and On-Premise products in the Thomson Reuters portfolio for small, medium and large law customers.- Provided project management support to peripheral technical partner to document project processes (special project).

- Managed Migration Project as clients transitioned to a new software platform (Westlaw Classic to WestlawNext).- Coordinated internally with Client Managers, Software Client Managers and Technical Client Managers as well as external clients to determine firms' status and update for platform migration.- Created weekly migration status report.- Compiled daily sales report for Large Law team.

- Developed and executed program calendar, monthly campaigns and challenges based on the identified areas of risk in the employer community.- Created monthly reporting for clients including campaign, challenge and event participation, communication statistics and recommendations for future campaigns.- Facilitated the implementation of new clients with sales and discovery teams.- Assisted HR to determine monthly incentives for internal employees based on their health plan.  - Coordinated on-site events with partners and engaged participants through email campaigns and print materials.- Created supporting artwork for email headers, flyers, postcards and LCD screens.- Maintained day-to-day relationship with clients and partners.- Served as point of contact for customer services issues within the program.- Contributed 3-5 blog posts per month to Benovate Blog.

- Coordinated monthly kitting with the fulfillment center to support 150 third-party brand representatives covering multiple store types in 120 markets.- Managed the inventory and reordering of marketing materials at third-party fulfillment center.- Reconciled inventory discrepancies at fulfillment center, retailers and among brand representatives.- Created banner ads, coupon codes and respective artwork, print ads and flyers to support Waste Management marketing managers, corporate promotions and Bagster resellers.- Coordinated Bagster bag display literature updates through communication with operations teams and update artwork in InDesign and Illustrator for approximately 120 Bagster markets throughout the United States and Canada.- Communicated with multiple printing companies to facilitate the printing, packaging and shipping of marketing materials. - Modified statements and generated reports in SQL to determine Bagster program updates.- Updated client records and account information using Sales Force Excel Connector and Excel Query Wizard.- Generated weekly Bagster sales report for Supply Chain Manager and monthly collection, sales and rep revenue reports.

- Maintained display artwork for approximately 115 Bagster markets throughout the United States and Canada.- Created coupon codes and respective artwork, banner ads, print ads and flyers for Waste Management marketing managers, corporate promotions and resellers.- Processed, invoiced, disputed and assisted resellers with Canadian purchase orders; assist with U.S. orders.- Generated weekly Bagster sales report for Supply Chain Manager.- Maintained, paid and coded purchase order log for Bagster operating expenses and office utilities.- Provided customer service support for escalated issues through communication with local Waste Management markets and the Bagster call center.

- Drafted press releases, newsmakers and letters from the superintendent’s office to students and parents.- Created a multi-media video project about the food movement in schools with a local focus.- Captured photos at events, schools and of student artwork.- Composed biographies, designed program and created a slideshow for the 2010 Retirement Dinner.- Catalogued student artwork.