Architrave is a PropTech company that provides a SaaS platform for real estate asset management, streamlining data and document management to enhance efficiency and improve decision-making.Responsibilities and Achievements:> Quickly acquired comprehensive knowledge of company processes and systems through self-directed learning and initiative.> Collaborated with Marketing, Product, Engineering, Customer Support, and Business Operations teams to enhance the release… Show more Architrave is a PropTech company that provides a SaaS platform for real estate asset management, streamlining data and document management to enhance efficiency and improve decision-making.Responsibilities and Achievements:> Quickly acquired comprehensive knowledge of company processes and systems through self-directed learning and initiative.> Collaborated with Marketing, Product, Engineering, Customer Support, and Business Operations teams to enhance the release process.> Initiated a cleanup of engineering backlogs, boosting efficiency and transparency.> Developed and introduced a new format for sprint review presentations, aligning them more closely with business objectives.> Wrote and organized user stories for efficient agile development> Collaboration with Design for improving existing reporting functionalities to increase customer self-service Show less

> Strategic Planning with C-Level on direction of the suite - The suite (Buildtree.io) provides tools for artists to create their own web3 projects> Introduction and Execution of OKRs> Creation and Management of IT/Product-roadmaps> Writing and Prioritization of User Stories> Competitive analysis> Management and development of NFT projects for clients, such as Metaverse Backpacks and mmERCH

> Led the Ideation and Execution of an MVP of a B2B App for wayfair Suppliers Key Accounts, Partner Home Go, and managed to release the first version within three months, with 11 of the top wayfair Suppliers participating> Led an EU focused initiative to automate defects, damages and missing parts and to optimize the self service returns process. With this six months initiative wayfair saved ~30k customer contacts and increased the low cost resolution share in self service above… Show more > Led the Ideation and Execution of an MVP of a B2B App for wayfair Suppliers Key Accounts, Partner Home Go, and managed to release the first version within three months, with 11 of the top wayfair Suppliers participating> Led an EU focused initiative to automate defects, damages and missing parts and to optimize the self service returns process. With this six months initiative wayfair saved ~30k customer contacts and increased the low cost resolution share in self service above 30%.> Identified and prioritized the work for the global wayfair return decoupling initiative for four months, routing 95% of inputs through new created services, 76% with live production traffic as well as reduced return creating errors for customers and service agents by 37%.> Prioritized and focused the teams work on waystation, the internal tool to manage suppliers; created and executed OKRs and implemented a Stakeholder Communication Show less

> Led the Ideation, Execution and Management of an MVP of an Android and iOS App (Schutzklick Makler) and a Web-App> Launching new product features (e.g. insurances) as well as new countries (Poland, Italy, Austria, Netherland, France)> Creation and Management of IT/Product-Roadmaps> Writing and Prioritization of User Stories> Stakeholder Management> Quality Management & Software Tests> Integration of Shopsystem Plugins for Key Account Partner

> Concept, Management and Development of projects for Key Account Partner (e.g. Esprit, Deutsche Post, Jack Wolfskin, Stage-Entertainment, Fressnapf, Autoscout24)> technological and methodical consultant of national and international customers