My primary work involves working as a mobile therapist, involving the following:Conducting a health consultation to inform treatment focus and product useAdministering treatments on clientsMaintaining records of: client and treatment details, income and expenditureUndertaking further trainingWith a strong background in administration, I have also undertaken Project Officer work, writing reports and creating report templates for airfield habitat management programmes, attending airfield site surveys; note taking and taking photographs of habitat.

Undertook multifarious tasks in support of the Airport’s Executives, which involved:Composition and preparation of correspondence, reports, briefing notes and presentationsDiary, travel, conference and meeting arrangement Compilation of agendas and minute taking at meetings from a variety of business areas: commercial, airport operations and engineeringAdept command of Excel, PowerPoint, Visio, Word, Outlook and Adobe Acrobat Pro Acting as first point of contact for executives and escorting attendees up to Minister level, to meetingsThe processing of orders for Engineering work and receipting using a resource planning system

Supported Child Protection safeguarding standards process by accurately minuting conferences - capturing the full discussion between service users and professionals. Demonstrated resilience when exposed to and discretion when handling sensitive informationManaged the details and distribution of the Child Protection Register Undertook a variety of tasks for conferences including: issuing invites and reminders, venue booking and set-up, the timely collation of reports from multiple agencies for conference packs Processed written and oral correspondence from professionals and service usersDiary management of conference chair and facilitiesUndertook an additional project to update the administrator’s manual

Undertook a role in the administration, support and delivery of the Income Tax Instalment Scheme and the Benefits in Kind legislation; assessing and facilitating the compliance of employers on their reporting and remittance requirementsIn the course of this, liaised with employers by letter, telephone and interview to address queries and provide Good Compliance documentation, including tax exemption cards for those in building and constructionReconciled ledgers and addressed any discrepancies between information and payment receiptSet up and reviewed Direct Debits in respect of employer ITIS payments Processed the registration of new taxpayers, carefully analysing information, to promptly issue tax rates for submission to employers for tax deduction purposes

As one of the administrators for the implementation of Goods and Services Tax, the role required me to be self-managing and to create new processes and systems in support of the project and its team.The responsibilities included processing up to several-hundred registration applications of different types, returns and refund claims, to tight deadlines, which often involved working with several departments. I performed the above duties in addition to providing a variety of other administrative services including: generating reports, taking minutes and addressing oral and written inquiries.I also undertook several projects involving research into and presentation of complex information for a Senior Director and the re-design of the department’s websiteAs the project matured, each stage prompted me to assess and refine administrative systems, requiring me to be flexible and have the confidence, initiative and foresight to pre-empt what would be most usefulActed as trainer and mentor to the first permanent administrator, writing a systems Manual and creating other resources for new starters

My principal achievement in this post was the creation of a comprehensive database of all documents on file, enabling their rapid retrieval. This required the ability to quickly visually scan, discern relevance and précis a variety of documents from technical drawings to contracts.I assisted in the production of a mass of data to a very tight deadline, soon after starting in post, which facilitated a successful team-wide data transfer Interpreted and entered data from coded naval signals for the compilation of reports. I acted as PA to a senior civil servant; professionally and efficiently managing a busy diary, correspondence, providing documentation for meetings, from a variety of sources, and arranging travel. Providing support for the team Business Manager, I produced accurate and comprehensive minutes.

Creating content for a web-based survey for a high-profile national eco-project, I taught myself how to use an IT program and independently sourced a variety of information for public use.Produced databases of contacts to be used by the Agency’s Communications Team, requiring precision and the ability to present data clearly.Assisted in the administration of a nation-wide tender process for training. This involved collating the costs and service details from proposals, sent by a variety of suppliers, for the regional offices. It also required the clear presentation and prompt despatch of material to the appropriate regions.

This post involved using exceptional organisational skills and attention to detail for the co-ordination of the transport of hundreds of objects to multiple destinations both in the UK and abroad. This entailed the clear, timely and accurate relay of many details to a variety of agents, conservation advisors and internal staff. The above role was combined with assisting administration on the loans programme, for which I instituted an auditing system, proving my ability to work with initiative and accommodate a variety of tasks.

During the installation of exhibitions, I used a range of skills to execute both administrative and practical tasks. These included: producing loans documentation, which required consistent accuracy, the careful handling of art work and acting as a courier, accompanying loans, which demanded a high level of professionalism. I initiated many administrative processes in the Building Services Department, making it operate more efficiently. This involved computerising much of the work; creating spreadsheets, databases, forms and electronic and paper filing systems. I created a comprehensive database of conservation records, accessible to multiple departments, to be incorporated into a museum-wide system.

Assisted in the administration and information provision for programmes attended by up to 1000 people. Aided in the re-design and maintained the content of the main contacts database.Designed leaflets in Adobe InDesign and created content for web-based advertising.Combined the multi-faceted and demanding work at the Centre with temporary jobs, one of which involved working at a Learning and Skills Council on a project to re-develop website content, where I also added HTML programming to my IT skills.

Processed several hundred applications single-handed, during the recruitment of the company’s first Chief Financial Officer and sales team. Swiftly promoted to Sales Co-ordinator during a stage of significant expansion, where most notably, I coordinated complex travel itineraries and acted as focal point, for an increasingly internationally based team.Established and sustained sales and commercial processes in a newly created department.Assisted in the production of bids, making me significantly more adept at using Word and able to work accurately under the intense pressure of frequent deadlines.Professionally managed correspondence with executive level staff and their assistants.After being promoted to Director’s Assistant, I combined this role with one of a different nature becoming the Database Systems Specialist, proving an aptitude for stretching my skills to the more technical.

As part of a busy team, I processed large numbers of applications and amendments to tight daily deadlines.Working in a popular estate agents in Bath, although unfamiliar with estate agency administration, I quickly learnt to do the job, with minimal training, teaching myself how to use customised IT programmes, as well as the office systems and procedures.

As primary visa consultant in this specialist business travel agency, I increased the productivity of this department through research into and clear communication of complex visa procurement processes. Working with a global client and supplier base enabled me to practise communication skills and educated me in cultural and business protocol, especially as I mainly liaised with executive level staff.Successfully assumed additional roles involving some accounts work and attained qualifications in the use of a complex travel reservation system to provide a more comprehensive service.