Julia Mckenzie Email & Phone Number

Greater London, England, United Kingdom

London, England, United Kingdom

Responsible for driving the strategic business direction, operational excellence strategy and service delivery functions which support >400 staff. Additionally, I work as a trusted right hand, Chief of Staff and advisor to the Business Unit Leader; providing COO duties, running daily operations of the business, preparing business performance reports and resolutions, and executing transformation programmes.• Member of the Senior Leadership Team, made up of representatives from each… Show more Responsible for driving the strategic business direction, operational excellence strategy and service delivery functions which support >400 staff. Additionally, I work as a trusted right hand, Chief of Staff and advisor to the Business Unit Leader; providing COO duties, running daily operations of the business, preparing business performance reports and resolutions, and executing transformation programmes.• Member of the Senior Leadership Team, made up of representatives from each core functional area.• Oversea and collaborate with finance, HR, recruitment, resourcing, sales, marketing, IT and procurement to ensure efficient and effective running of the business. • Oversee headcount management and ADMs, aligning with the current operating model to drive resource, productivity and strong commercial outcomes.• Manage the annual financial cycle, including developing and finalising the business unit budget; monitoring performance against budget, financial forecasting; approval and management of costs. • Develop the team culture, ethos and vision and a quality-driven operations unit. • Work alongside the Business Unit Leader and Leadership team to set the business mission, vision and investment/growth opportunities; managing workflow timelines, messaging frameworks and deployments to support strategic priorities. • Embedded a 6 Functional Pillar Strategy: Commercial & Investment, Clients & Markets, People & Resourcing, Inclusion & Diversity, Risk & Quality and Growth & Innovation.• Directed merging two distinct business units into one cohesive team, leading business, operational and cultural transformation agenda to attain significant revenue growth in 12 months. Show less

London, United Kingdom

Responsible for leading the business expansion and transformation of a 370-strong sales, marketing, communications, martech and operations function.• Deployed a new operating model to articulate internal value, directing change from a siloed approach to centralised operations and proven demonstrations of resourcing, budgets and economies of scale.• Instigated alternative delivery models as part of a nearshore and offshore resource model including India, Egypt and Belfast; aligning… Show more Responsible for leading the business expansion and transformation of a 370-strong sales, marketing, communications, martech and operations function.• Deployed a new operating model to articulate internal value, directing change from a siloed approach to centralised operations and proven demonstrations of resourcing, budgets and economies of scale.• Instigated alternative delivery models as part of a nearshore and offshore resource model including India, Egypt and Belfast; aligning processes, policy and governance structures and maximising client delivery quality via optimal resourcing and robust cost controls.• Reinvigorated the annual planning cycles, directing to a single UK strategy and designing a playbook of operating methodologies to drive cohesive success.• Led a technology change management project, migrating from historical tools to utilise Salesforce, TalentLink, Workday and Google Suite. Show less

London, United Kingdom

Undertook accountability for all campaign strategies to showcase PwC's digital and technological capabilities to demonstrate expertise in data, analytics, cyber security and emerging technologies (including AR, VR and AI). • Expanded the market reach into the USA, Australia, China, Singapore and Europe. • Managed corporate partnership relationships with Twitter and LinkedIn.

Central London & Frankfurt

AirPlus International, (a Lufthansa subsidiary), is a financial services corporate card business servicing more than 1.7 million cardholders worldwide, with issuing volumes in excess of €14.2 billion.Working closely with international markets on global projects in conjunction with Santander and J.P. Morgan including a six month secondment to China (biggest growth market) to consult the Chinese leadership team on a strategic market approach.

Central London