Julia V. Golkin, Mha Email & Phone Number

Chatham, Nj, Us

Plainsboro, Nj

• Collaborate in the design process of a state-of-the-art cancer center, actively participating in meetings to discuss blueprints and layouts of exam rooms, treatment rooms, offices, and procedure rooms, ensuring optimal functionality, efficiency, and patient-centered care delivery.• Recognized as the 2023 recipient of the Patient Advocacy Award for outstanding dedication to patient satisfaction and feedback, resulting in significantly heightened levels of patient experience and overall satisfaction.• Oversee all aspects of clinical operations within the oncology practice, including patient scheduling, treatment planning, coordination of care, resource allocation, and regulatory compliance, to ensure smooth and effective practice functioning. • Develop and implement strategies for patient education and communication regarding treatment plans, medications, and support services.• Respond to patient inquiries, concerns, and complaints in a timely and compassionate manner.• Manage scheduling, appointments, and patient flow to minimize wait times and maximize patient satisfaction. • Develop and implement office policies and procedures to maintain compliance with healthcare regulations and standards.• Lead and supervise a team of oncology physicians, nurses, and support staff in delivering high-quality patient care services.• Develop and implement standardized protocols, policies, and procedures to ensure consistent delivery of high-quality patient care services.• Monitor clinical workflows and identify opportunities for process improvements to enhance efficiency and patient satisfaction.

West Chester, Pennsylvania, United States

• Oversaw front desk operations for Radiation Oncology practice within the Penn Medicine health system.• Collaborated with managers and providers to establish, implement, and uphold practice policies, procedures, and efficient systems supporting daily operations.• Coordinated with clinical and administrative staff across multiple sites to ensure seamless care for oncology patients.• Managed appointments, imaging scans, and procedures for all patients.• Assisted in maintaining doctor schedule templates to facilitate day-to-day patient inflow.• Implemented patient workflows for front desk and clinical use, streamlining scheduling and care coordination across the Abramson Cancer Center and affiliated practices.• Managed the retrieval of medical records and fulfilled record requests from external practices.• Represented front desk administration in daily Huddle meetings with the entire team and monthly staff meetings with senior executives.• Served as the primary point of contact for new, current, and returning patients throughout their treatment and post-treatment care.• Provided weekly coverage at satellite locations, overseeing front desk operations in Radiation Oncology.

• Managed schedules and coordinated meetings for physicians and nurses on the Thoracic Team.• Served as the liaison between administrative and clinical needs, facilitating communication with external partners to enhance patient care and progression.• Assisted in scheduling consults, follow-up appointments, and PET/CT scans for patients, ensuring timely and efficient care delivery.• Implemented strategies to improve patient satisfaction across various disease sites, focusing on treatment, scheduling, and overall care experience enhancement.• Generated and submitted expense reports, including those for cell phone upgrades, travel reimbursement (both international and national), and conference fees. Completed over 30 expense reports with accuracy and timeliness.• Coordinated logistics for the Virtual Reality program, including scheduling calls, meetings, and training sessions on Virtual Reality equipment and system applications.• Led thermal screenings and telemedicine coordination for over 50 patients during the COVID-19 pandemic, ensuring continuity of care while adhering to safety protocols.• Contributed to project management efforts in redesigning a new intranet page for the Department of Radiation Oncology, facilitating improved internal communication and information dissemination.

• Coordinated meetings, conferences, and presentations for the Chair, Chief Operating Officer, and Assistant Chief Operations Officer of the Department of Radiation Oncology.• Orchestrated the annual faculty retreat for 60+ staff members, ensuring seamless management of agenda, technology, catering, and location logistics, resulting in 100% participant satisfaction.• Scheduled patient appointments and scans for the Gastrointestinal cancer team, optimizing patient care coordination and appointment efficiency.• Supported in scheduling and organizing documents for annual performance evaluations for over 30 physicians and dosimetrists in the department, ensuring timely and accurate completion of evaluations.

Philadelphia, Pennsylvania, United States

Recruited and consented for Mother and Baby Dragons program at the center used to help locally underserved expectant mothers link with medical residents of the University for the duration of their pregnancy.Integrated medical knowledge to increase quality of care to those with a lack of resources in order to provide education and ease to expectant mothers.

Greater Philadelphia Area

● Responsible for the execution of the Health Center’s Cytomegalovirus (CMV) Research grant. Successfully managed over 1000 participants in the study.● Interviewed patients to obtain personal information and medical history for over 45 patients. Gathered, tracked, and organized patient consent forms for participating in the study by entering information into an excel spreadsheet.● Completed education and training to expectant mothers about possible risks of CMV. Results: successfully provided training to over 30 mothers.

Master'S Degree, Health Services Administration

Bachelor Of Science - Bs, Health Services Administration

Activities and Societies: Drexel Treblemakers, Alpha Sigma Alpha, Spoon UniversitySeptember 2015- December 2018