Julia Lam Email & Phone Number

Kelowna, Bc, Ca

Kelowna, British Columbia, Canada

Kelowna

As a sales associate, my goal everyday was to provide an exceptional customer service experience for everyone who walked into the store. This included getting to know a customer, gaining insight into the reasons why they were shopping, and providing information on the products. I consistently made company-recommended numbers and demonstrated that I was a reliable and friendly coworker.

Kelowna

As a customer sales lead (CSL), I am tasked with ensuring that all customers in the store are looked after by a sales associate, or greeted appropriately if all associates are busy with another customer. I also provide my assistance to a sale if needed, answering additional questions that a customer may have about the product. I have also been tasked with the responsibility of updating the store's personal Instagram page. The account has seen an increase of 100 followers in the first three weeks since I started working on the page.

Kelowna

Since November of 2018 I've been tasked with updating the Fully Promoted Kelowna's social media accounts. Since starting, the accounts have seen an increase of 16 percent in followers across all platforms, and increased engagement on posts.

Vancouver, Canada Area

After a year-long term as a director for the athletics department at UBC HKSA, I was selected to stay on as the senior director for the 2017-2018 year. My role shifted more towards guidance and advising as I helped our new directors plan events such as a dodgeball tournament and the club's annual basketball tournament.

Vancouver, Canada Area

After two years of working as an executive for the athletics department in one of UBC's largest social clubs, I was elected by my peers to be a director of the department for the 2016-2017 school year. Using skills I have learned from fundamental and human resource courses at the Sauder School of Business, I am helping to build a strong team of executives who resonate with some of the core values of HKSA: teamwork, leadership, creativity, and passion. Some of my duties moving forward with the department will include figuring out the logistics to multiple sporting events for students, as well as marketing these events to prospective participants.

Vancouver, Canada Area

As an executive in one of UBC's largest social clubs, I work with a group of about fifteen other students to help create athletic-themed events for the members of our club. Over a two-year period with two different teams, I have worked on improving timeliness of events such as our annual 3-on-3 basketball tournament and have spear-headed projects such as our first fantasy basketball league. Through HKSA, I have developed teamwork and leadership skills and have shown growth in taking initiative, being proactive, and being creative.

Kelowna

The bulk of my time as an office assistant for People In Motion occurs during the summer where I assist the executive director of the organization with daily tasks, such as answering the phone and looking after emails. However, with the help of the director and a lot of self-perseverance, I have been able to learn how to use software such as GiftTool to keep track of the company's memberships and renewals in real time. Additional software I learned to use was MailChimp, which I used in order to help create People In Motion's Community Accessibility Navigator, a monthly newsletter that I continue to send out to a mailing list of over four hundred email addresses. The newsletter highlights businesses in the Okanagan that do exceptional work in regards to people with disabilities. More recently, I put together a corporate promotional package that helped highlight the prominent programs in People In Motion for the purpose of finding donors and sponsors to help us with a three-year funding goal.Additional Jobs- Updated an online database of local businesses on how accessible they were. This task involved calling businesses to make inquiries about their facilities or sometimes visiting the business in person. The database is made with OpenCIOC, another software I was previously not trained in, and can be found at pimbc.ca.- Created an Excel spreadsheet of current volunteers for various programs in the company and whether or not they had the required paperwork for the year. - Mapped out and planned the logistics of two different wine tours, focusing on accessibility for People In Motion members.

Kelowna

Was recognized by co-workers and management for excellent service and continuous hard work, especially during peak hours. Working as an expo helped foster my teamwork and communication skills as well as time management and problem-solving skills.

Kelowna

Was tasked with providing exceptional service to customers through timeliness, attention to detail, and thorough knowledge of the Okanagan valley. Assisted in various areas of the business including front of house, back of house, and event management.

Bachelor’S Degree, Business/Commerce, General

Specialization in marketing.

Legal Administrative Assistant/Secretary

Bachelor’S Degree, Business/Commerce, General

Specialization in marketing.